Understanding your Yoco Profiles
When you sign up with Yoco, you complete your Yoco profile to receive payouts and provide your ID, bank account and business details for verification – find out more here. All this information is stored in your personal and business settings in your Yoco profile.
What is my Personal Yoco Profile?
Your personal profile is all about you – it's where we store your name, email address, password and mobile number and where you go to reset your password or logout. Your personal profile can be accessed by clicking on your name or the logo with your initials in the Yoco app.
What is my Business Yoco Profile?
Your Business Profile can be accessed by by clicking on your business name or logo in the Yoco app. It has everything to do with setting up and running your business: your business settings (logo, trading address etc.), receipt settings, tip settings, your Price Plan, fees total and fees information, bank details, communication preferences, social media handles, referrals, tax invoices from Yoco, trading hours, active payment methods, and more. At present, you can check which Price Plan you’re on, what your fees total is, and when your next payment is due. You can also update your business logo, trading name, bank details, business phone number, business email address, VAT number, trading address and social media handles in the basic business details section.
Why do I have two separate Yoco profiles?
You now have two profiles so that Yoco can differentiate between your business and you, the human who operates the business. This provides you with tools, settings and controls to run a more refined business.
Using your Profile pages on the Yoco App
On the Yoco Mobile/Web App, you have a Business settings page and a Personal settings page. Here's what you can use them each for:
Your Business profile
The business profile centralises the settings for your business.
Here you can:
View your Price Plan details, check your fees total, and find out when your next payment is due. Select the Price plan tile.
Edit your business information including your logo, social media handles and trading information. Select the Business details tile.
View or update the bank account details linked to your Yoco profile, and which we’ll settle your Yoco payouts into. Select the Bank details tile.
Edit how your business receives tips from customers when making a sale. Select the Tip settings tile.
Manage your business profile’s card machines (or buy a new one). Select the Card machines tile.
Edit your business’ Yoco receipts (sent to your customers after a successful payment using Yoco). Select the Receipt settings tile.
Update your business' different available payment methods (to be recorded in your Yoco sales history). Select the Payment methods tile.
Update your business profile’s preferences for how Yoco communicates with you (and those working in your business). Select the Communication preferences tile.
View your business referrals and/or access your referral code to earn rewards. Select the Referrals tile.
View and download your business monthly tax invoices from Yoco, including a breakdown of all your sales, payouts and fees. Select the Tax Invoices tile.
View a breakdown of your business profile’s current Yoco fees. Select the Fees tile.
Customise your trading hours to enable clearer reporting. Select the Trading hours tile.
Chat to a Yoco human for fast answers. Select the Get help tile or select the blue chat icon in the bottom right corner of your screen.
Check out the Yoco Ts & Cs online. Select the Terms and conditions tile.
Check in on Yoco’s platform status, and get real-time notifications on any changes. Select the Platform status tile.
Your Personal profile
Access your Yoco personal profile by logging in to the Yoco Mobile/Web App here, select your business name/logo from the bottom of the tabs menu.
Your personal profile is all about you (not your business).
Here you can:
Edit the mobile number and email address linked to your Yoco profile. This is your username for logging in to Yoco, and is also the contact details we use to send you important messages about your profile or securely reset your password. Select the Personal details tile.
To change your details, select the Edit button – you can’t change your name, as this is the person who is registered as the Yoco profile owner.
Reset your personal Yoco password for logging in to the Yoco Mobile/Web App, the Yoco POS App, and Yoco card machines. Select the Reset password tile.
Edit your personal preferences for when you get emails from Yoco about your sales, tax invoices and stock. Select the Edit button next to your Basic details in your Personal details. Next, select the Communication preferences tile.
Chat to a Yoco human for fast answers. Select the blue chat icon in the bottom right corner of your screen.
💡The chat icon looks like this:
View all relevant Yoco legal documents, including Yoco's Terms, third party licenses and privacy policy. Select the Legal tile.
Log out of your Yoco profile for security, allowing the next person to use this device to access the Yoco App to log in again from scratch. Select the Log out button in the top right corner of your screen.
Updating your Business Profile Details from the Yoco App
💡 Updating your profile details is always password protected, and may require verification before we can reflect your changes. Any details that are greyed out or not editable can only be changed by contacting Yoco Support.
Change your Business Details
In the Yoco Mobile/Web App, go to your Business Settings page and click on the Business details tile.
Update your basic business details
Click on the Edit button next to your basic details section, and a screen will slide up allowing you to make certain changes.
Here you can update the following details:
Upload your business logo
Your (preferred) trading name
Your business' contact telephone number
Your business' email address
Your business' registered VAT number
💡 You'll notice that your registered business name is greyed out and can't be edited. This is because you'll need to contact Yoco Support to edit your registered trading name, and go through the verification process again.
Update your Business Address
Click on the pencil icon next to the Addresses section in your business details settings page, and edit your business trading address.
💡 Changes to a registered trading address may require verification. We may ask for supporting documents to verify the change in detail. In some circumstances, your transactions or payouts could be paused for a limited period while this is processed.
Update your Business social media
Click on the pencil icon next to the Social media sections in your business details settings page, and edit your business' social handles for Instagram, Facebook, and X (formerly Twitter).
Business Details FAQs
Where will my business logo be displayed that is customer-facing?
The logo you upload onto your business profile settings will be displayed on your Yoco receipts (sent to your customers after payment), your Yoco Invoices and all Yoco Online Payment link pages.
To preview each of these individually, click on Preview in each of these profile settings:
For the rest, your logo will be your business's unique icon when navigating the Yoco App – but this is only for you!
If I add my social handles here in my business profile, where else will they be displayed?
They will appear in the Yoco receipt that your customers receive after successfully making payment.
I incorrectly entered my VAT number – are there legal consequences for invoices previously sent?
A correct VAT number is important to allow you (and your customers) to claim VAT in terms of the Value Added Tax Act. If your VAT number is incorrect then this could impact any claims or deductions that you wish to make.
Find out more about registering for VAT, and submitting returns here.
Where will my VAT number be displayed?
Your VAT number is displayed on receipts and invoices you send to your customers. The VAT number will only display on receipts and invoices created after your VAT number has been set.
Update your Business Bank Account Details
In the Yoco Mobile/Web App, go to your Business Settings page and click on the Bank Details tile.
Select the Change button next to your current bank details. Depending on what type of business structure you’re signed up as, you may need to provide extra documentation so we can verify your bank account.
Note: All Finbond bank accounts will also need proof by Bank Letter.
After updating your bank details and clicking on submit, you'll receive an SMS to the mobile number on your Yoco (Personal) profile to verify the updated bank details, and you'll need to confirm before the details will be updated.
💡 If you edit or change your bank details, you’ll also need to resubmit any relevant documents for verifying the new details. Your payouts will keep being paid into your current bank details until your new bank details are verified.
What kind of verification is required for updating my Business bank details?
For a self-employed person/ sole trader: You must own the bank account. No proof needed.
For a Private Company (Pty) Ltd: You must be one of the Directors, and the bank account must be in the name of the registered company. You’ll also need to supply your CIPC number and confirmation of shareholding, but no other banking proof is needed.
For Partnerships: You must be one of the Partners, and the bank account must be in the name of the Partnership. You’ll also need to supply a copy of your Partnership Agreement, and a Bank Letter or Statement as proof.
For Close Corporations: You must be one of the Directors or Members, and the bank account must be in the name of the registered CC. You’ll also need to supply your CIPC number, but no other banking proof is needed.
For Non-Profit Organisations: You must be one of the Directors or Members, and the bank account must be in the name of the Organisation (whether registered or otherwise). You’ll also need to supply a Board Resolution granting you permission, and a Bank Letter or Statement as proof. If the NPO is registered with the Dept of Social Development or the CIPC, you’ll also need to provide those registration details.
For Trusts: You must be one of the Trustees, and the bank account must be in the name of the Trust. You’ll also need to supply a coy of the Trust Deed and a stamped Letter of Authority from the Master of the High Court, as well as a Bank Letter or Statement as proof.
Check out our extra verification documents checklist for more details, here.
Manage your Business Communication Preferences
You can manage your Yoco communications and add or edit recipients of your Yoco reports, from your Communication preferences page in your business settings in the Yoco App.
Find out more about customising your Yoco communication preferences here.
Edit your Business Receipt Settings
Your Yoco receipts will display a combination of your basic business details, as well as your business bank details, and anything you chose for your customised receipt settings.
Find out more about updating your Yoco receipt settings here.
Manage your Business Tip Settings
You can manage your business tip settings (which will be applied across all your Yoco card machines and/or Yoco POS App), from your Tip Settings page in your business settings in the Yoco Mobile/Web App.
Manage your Business Payment Methods
You can manage your business payment methods (which will be applied across all your Yoco card machines and/or Yoco POS App), from your Payment Methods Settings page in your business settings in the Yoco Mobile/Web App.
Learn more about managing your payment methods with Yoco here.
Manage your Business' Card Machines
You can view and manage your business card machines from your Card Machines page in your business settings in the Yoco Mobile/Web App.
Find out more about managing your Yoco profile card machines here.
View your Business' Referrals
You can view and manage your business's Yoco referrals from your Referrals page in your business settings in the Yoco Mobile/Web App.
Find out more about how the Yoco Referral Program works here.
View and/or Download your Business' Tax Invoices
You can view and download your business' Yoco Tax Invoices (monthly) from your Tax Invoices page in your business settings in the Yoco Mobile/Web App.
Learn more about viewing and downloading your Yoco payouts and invoices here.
View your Business' Yoco Fees
You can see a summary of your business profile's current Yoco fees plan from your Fees page in your business settings.
Learn more about how Yoco fees work here.
View your Business' Trading Hours
You can view and manage your business' trading hours from the Trading hours page in your business settings in the Yoco Mobile/Web App.
Updating your Yoco Personal Profile Details
Update your Personal Profile Details
Your personal profile consists of your name, email address, phone number and the password you use for your Yoco login. To access your personal profile details, click on your name or icon at the bottom of the tabs menu and then on the Personal details tile in your Yoco Mobile/Web App.
Click on the Edit button to the right of your basic details section. Here, you can edit your email address and phone number. Make sure you click Save changes before you exit the page.
💡Note: You can't change the profile owner name or ID number without help from Yoco Support.
What kind of verification is required for updating my Personal Profile details?
As an accountable financial institution, Yoco conducts KYC / FICA verification on all customers. We can fetch your data directly from Home Affairs, or you can manually upload an identity document (ID book, ID Smart Card, or Passport). We then match this document to your face. All Yoco customers are enrolled in our vetting and ongoing monitoring programs where we check for any sanctions or money-laundering flags.
Reset your Personal Yoco Password
💡 If you're struggling to log in to your profile, because you can't remember your password, no stress, we've got you covered!
If you're unable to log in because you can’t remember your password:
Tap I forgot my password in the Yoco Mobile/Web App login screen (or on a Yoco card machine and/or the Yoco POS App).
Enter the email address or mobile number linked to your Yoco profile.
Then press Reset my password.
Check your email or SMS inbox for a message from Yoco, open it and click on Reset here.
Once it opens in your browser, enter and confirm your new password, and then click Submit.
Congrats! You can now log in again, with your new password. 🙌
If you want to reset your password, but you know what your password currently is:
Log in to the Yoco Mobile/Web App here, and navigate to your personal settings page by selecting your name or personal icon from the bottom of the tabs menu and then on the Reset password tile.
Once you've entered your current password and created a new one, press Save changes.
Please check your email or SMS inbox for a message from Yoco, open it and click on Reset here.
Once it opens in your browser, enter and confirm your new password, and then click Submit.
When you receive the confirmation that your password has been changed, navigate back to the Yoco App, and log in with your new password.
Logout
If you want to log out of the Yoco Web/Mobile App, simply navigate to your personal settings page by clicking on your name or personal icon at the bottom of the tabs menu. Locate the Logout button - if you click on it, you'll immediately be logged out of your profile on the Yoco Mobile/Web App.
Personal profile FAQs
If I already have a Yoco profile, will my details already be set up in the New App Personal Profile?
Yes, your profile will contain all of the information you have provided in the past. However there are new parts to include so be sure to review your personal and business profiles.
If I already verified my profile details, will I have to do it again when I get the new Yoco App?
No, you won’t have to verify again when you login to the new Yoco Mobile/Web App.
What if I have a different address for my business and for where I live? Which one should I use?
You should use your business address as the Trading Address for your business in the Business profile section. We do not ask for your personal address in your personal profile (yet).
Why is my name and ID number greyed out or not editable?
This means that these details are not editable without extra verification. Please reach out to Yoco Support if you require these changes.
What information from my personal profile will be included on my Yoco receipts?
None of your personal information will be used in your receipts.
I’m confused about which mobile number to use in my personal profile:
Should I use my personal mobile or my business mobile?
Your personal profile should make use of your own contact information. So in this case, yes, you should use your personal mobile number
Can I use an international number?
Yes, you are able to add an international phone number to your personal profile.
Can I use a WhatsApp only number?
Ideally the number you add will be able to receive SMS notifications and phone calls. We use both of these communication methods to keep you informed about your Yoco profile.
Who else will be able to see my personal mobile number?
We do not use this number for any customer-facing products or services. However if you use the same mobile number in your personal and business profiles, then this number will be visible as if it were your business phone number.
Will this lead to spam from Yoco (and others)?
No, you are able to opt in and out of communication with Yoco and to specify how you would like to receive emails.
It says my number is already linked to another profile?
This means that you have already signed up for a Yoco profile using this phone number and linked it to that profile. Please use a different phone number, or contact Yoco Support for help.
Can I use the same email address or mobile number for several Yoco profiles?
Unfortunately not, because your profile contact details form part of your unique Yoco login credentials and need to be different for each profile.
Should I use my personal email or my business email?
Please use your personal email address on your personal profile, and your business email on your business profile settings. The email addressed specified in your business settings will be displayed on your receipts and other customer-facing assets. However, your personal email address is only for you and will be used for your login as well as to send your Yoco communications, as per your preferences.