The Card machines tile/widget in the Yoco App (mobile or web) is where you go to manage the Yoco card machines that are linked to your Yoco profile.
From the Card machines tile you can:
✨ The Yoco card machines linked to your profile can only be paired with other Yoco devices once they’ve been allocated to your profile.
View your linked card machines
Log in to the Yoco App (mobile or web).
Go to your Business settings by selecting your business name in the top right corner of your screen (mobile app) or from the menu on the left of your screen (web app).
Select the Card machines tile to view a list of the card machines linked to your Yoco profile (and their serial numbers).
Add a card machine to your Yoco profile
If you bought your card machine(s) through Yoco.com or the Yoco App (mobile or web), it will already be assigned to your profile when it arrives. If you bought it second hand, you’ll need to add it to your profile manually as follows:
Log in to the Yoco App (mobile or web).
Go to your Business settings by selecting your business name in the top right corner of your screen (mobile app) or from the menu on the left of your screen (web app).
Select the Card machines tile.
Select the + Card machine button.
Enter the serial number on the back of your card machine.
💡 Good to know: If you're adding a Neo Touch card machine to your Yoco profile, make sure you add the serial number on the back of the device itself, not the serial number on the charging cradle.
✨ Getting an 'unknown error' while trying to add a card machine?
There are two reasons you could see an ‘unknown error’ message while trying to add a card machine to your Yoco profile.
The card machine is still linked to another profile. Yoco card machines can only be linked to one profile at a time. So, if you bought your card machine second hand, the previous owner will need to remove the card machine from their Yoco profile, before you can add it to your profile.
The card machine needs to be transferred to your new profile. If you've created a new Yoco profile (for example, you’ve started a new business or you’ve changed the structure of your business), and you’re trying to add a card machine that you already own to this new profile, you’ll need to complete a transfer of ownership by removing the card machine from your earlier Yoco profile, before you can add it to your new profile.
💡Good to know: It’s not always necessary to transfer ownership of your card machines if your business structure changes because it’s not always necessary to create a new profile. You won’t need to create a new profile if your business is changing from:
Sole trader/proprietor to Close Corporation
Close Corporation to (Pty) Ltd
(Pty) Ltd to (Pty) Ltd
NPO to NPC
Partnership to (Pty) Ltd
For all other changes in business structure, you’ll need to complete a transfer of ownership from your earlier profile to your new profile. Find out more about transfer of ownership here.
Remove a card machine from your Yoco profile
Need to remove a card machine that you’ve sold, replaced, upgraded – or that’s been stolen?
Log in to the Yoco App (mobile or web).
Go to your Business Settings by selecting your business name in the top right corner of your screen (mobile app) or from the menu on the left of your screen (web app).
Select the Card machines tile.
Select the card machine you want to remove from the list of card machines.
Select the Remove card machine button with the red trash can icon, then select Remove.
💡 Good to know: If you’re selling a Yoco card machine, you’ll need to remove it from your Yoco profile before the new owner can add it to their Yoco profile.
✨ Has your card machine been lost or stolen? Click here to find out what to do next.
Buy a new card machine
Log in to the Yoco App (mobile or web).
Go to your Business Settings by selecting your business name in the top right corner of your screen (mobile app) or from the menu on the left of your screen (web app).
Select the Card machines tile.
Select the Buy card machine button.
Choose the Yoco card machine that meets your business needs.
🚚 We’ll deliver your card machine free of charge through CCD Couriers, and when it arrives (in 2–4 business days), it will already be allocated to your Yoco profile. Click here to find out about our delivery process.
Give your card machine a nickname
Giving your card machines a nickname makes it easier to remember where (or how) they're being used – and to identify them in your sales history. Plus, the nickname you give each Neo Touch, Khumo or Khumo Print also appears on the home screen of the device itself, so you always know which card machine you’re using.
Log in to the Yoco App (mobile or web).
Go to your Business settings by selecting your business name in the top right corner of your screen (mobile app) or from the menu on the left of your screen (web app).
Select the Card machines tile.
Select the card machine you want to create a nickname for from the list of card machines.
Select the Add nickname button with the pencil icon and enter a nickname of your choice.
As soon as the changes you’ve made in the Yoco App (mobile or web) sync with your Neo Touch, Khumo or Khumo Print, you’ll see the nickname displayed on the home screen of the card machine. If the nickname isn’t displaying, try logging out of the Yoco App, and then logging back in.
✨ Nicknames for card machines can only be created in the Yoco App (mobile or web). They cannot be created on the card machines themselves.