ℹ️ Order Management forms part of Dine-in and Quick Service, two of five Selling Modes designed to tailor your point of sale setup to the way your business works. Click here for more on Selling Modes and how they're connected to the Yoco Plans.

The Orders tab is available on your Counter/Yoco POS App and all Khumo card machines. It gives you a live view of every order, letting you track order status, see who's ordering what, and keep service moving without missing a thing.

💡 Good to know: Orders update automatically across your point of sale system and any linked Khumo devices, so your team always sees the latest order status, wherever they're working.

✨ New to Yoco Counter? Click here to get set up and selling.

Using the Orders tab on POS

From the Orders tab you can:

View all orders
Use the tab at the top of the screen to toggle between Open and Closed (paid, voided, or refunded) orders.
View all order details
All order details – time open, name/order number, order type, and staff member – are visible at a glance.
Filter and search orders
Filter your orders by date, type (sit-down or takeaway), and staff. Or type an order name, table name, or customer name into the search bar.
View individual order details
Tap an individual order, then use the tab at the top of the screen to toggle between the following:
- Details – view every item currently on the order and the order total.
- History – track every item added, voided, or changed.
- Payments – check the payment status and see every payment associated with the order, including split payments and refunds.

❗ Important: Your order history is permanent. Every change made to an order (including voided items and order type changes) is logged and can't be deleted.

✨ Top tips

Use the Closed tab to pull up any previous order and view a full audit trail.
Filters work on both Open and Closed orders – switch between the two views with the toggle while keeping your filters active.
The time column updates automatically, so staff can see at a glance which orders have been waiting longest.

Using the Orders tab on Khumo

All Khumo devices give staff access to the same Orders tab experience they get when using Counter or the Yoco POS App, so they can stay up to date without having to return to the counter.

From the Orders tab on any Khumo device, staff can:

See all open orders with time, type, staff, status, and amount
Switch between open and closed orders
Filter by date, type, and staff member
Open any order to view a full history and payment detail
Start a new order with the order type assigned from the first tap

💡 Good to know:

All updates between your Counter/Yoco POS App and Khumo devices are live.
An order that's started on any Khumo appears on your Counter/Yoco POS App immediately, and vice versa.
You can pull down on the Orders tab on your Counter to refresh the list and see the latest order updates.

Adding a takeaway order

→ On your POS system

Open the Sell tab on your Counter/Yoco POS App.
Toggle on Takeaway at the top of your screen.
Add a customer name (this is optional).

💡 Good to know: Adding a customer name is optional, but it can be very useful if you often have multiple open orders at the same time. The name shows on the order row in the Orders tab and on the printed bill, making it easy for your staff to match orders to customers.
Add an amount or products to your order.
Select the Card button if your customer is paying for the order with a card. Select the Payment options button if your customer is paying with cash or another non-card payment method.
Once the payment has been approved, your order will appear under Closed orders on the Orders tab.

→ On your Khumo

Select the New sale button on any Khumo device.
Add an amount or products to your order.
Select the View order button.
Choose Takeaway from the dropdown menu at the top of the screen and add a customer name to the order.
Select the Charge button.
Select a payment method.
Complete the sale, then tap the Get receipt button to send your customer a receipt via email or SMS.
Once the payment has been approved, your order will appear under Closed orders on the Orders tab.

Adding a sit-down order

→ On your POS system

Open the Sell tab on your Counter/Yoco POS App.
Toggle on Sit-down at the top of your screen.
Add a table name (this is optional).

💡 Good to know: Adding a table name is optional, but it can be very useful if you often have multiple open orders at the same time. The name shows on the order row in the Orders tab and on the printed bill, making it easy for your staff to match orders to tables.

✨ If you're on the Pro Plan and you've set up Tables in the Yoco App (mobile or web), you'll see an Assign table button when creating a sit-down order. Tap it to open your table layout and add your order to an available table.
Add an amount or products to your order.
Tap the three horizontal dots in the top right corner of your screen and select the Save order option.
To return to your saved order, go to the Orders tab and select the correct order – look for the table number you gave it.
When the pop-up screen appears, tap the Open order button.
Add additional items, then select the Save order option again.
When your guests are ready to pay, select the order from the Orders tab, then tap the Card button for a card transaction or the Payment options button if your guests are paying with cash or another non-card payment method.
Once the payment has been approved, your order will appear under Closed orders on the Orders tab.

→ On your Khumo

Select the New sale button on any Khumo device.
Add an amount or products to your order.
Select the View order button.
Choose Sit-down from the dropdown menu at the top of the screen and add a table number to the order.

✨ If you're on the Pro Plan and you've set up Tables in the Yoco App (mobile or web), you'll see an Assign table button when creating a sit-down order. Tap it to open your table layout and add your order to an available table.
Tap the Save button – your order will now be saved in the Orders tab.
To return to your saved order, go to the Orders tab and select the correct order – look for the table number you gave it.
Tap the Open order button and then the Add items button to continue adding products to the order.
Select the View order button, then tap the Save button.
When your customers are ready to settle the bill, go to the Orders tab and tap the Open order button.
Tap the Charge button and select a payment method.
Complete the sale, then tap Get receipt to send your customer a receipt via email or SMS.
Once the payment has been approved, your order will appear under Closed orders on the Orders tab.

Printing a receipt

Need another copy of a receipt? You can reprint a receipt for any completed payment directly from the History tab.

Go to the History tab.
Tap on the transaction you need.
When the Sale details screen opens up, tap the Print receipt button.

💡 Good to know: You also have the option of sending a digital receipt to your customers(s) from this screen by tapping the Send receipt button and entering their email address or mobile number.