Your Yoco card machine(s) and the Yoco POS App can be used for more than just card payments. The following non-card payment methods can also be enabled and/or disabled in the Yoco App (mobile or web) for record-keeping and reporting purposes:
Cash (to record cash sales)
EFT (to record sales paid via EFT from banking sites)
QR code (to accept online payments via a QR code like SnapScan)
Delivery (to record deliveries separately)
Gift Card (to accept gift cards your business has issued)
Free (to record free giveaways)
Online (to accept online payments not made through Yoco)
Account (to record sales for customers who have accounts with your business)
eWallet (to record sales from customers who prefer to pay into your eWallet)
Non-card payments don’t integrate with external payment providers directly, but like card payments, they reflect in your Sales history in the Yoco App (mobile or web) where you can also view the payment details, request a refund, and resend a receipt. Non-card payment methods also reflect in the History tab on your Khumo, Khumo Print, Khumo 2, Khumo Print 2, and Neo Touch card machines, and in your reports.
✨ Payment link is the only non-card payment method that’s always ‘on’ – you don’t need to enable it, and it can’t be deactivated. Card payments are also always ‘on’.
💡 How the cash toggle works
The cash toggle in the Yoco App (mobile or web) lets you turn cash payments on or off for your whole business – and whatever you choose applies across all your devices.
→ When cash is toggled ON in the Yoco App
Cash appears as a payment method at checkout on your point of sale (Counter or a tablet running the Yoco POS APP) and card machines (Khumo, Khumo 2, Khumo Print, Khumo Print 2, Neo Touch).
You can still turn cash off and on as a payment method on any of your card machines.
→ When cash is toggled OFF in the Yoco App
Cash won’t show as a payment method at checkout on your POS (Counter or a tablet running the Yoco POS APP) or card machines (Khumo, Khumo 2, Khumo Print, Khumo Print 2, Neo Touch).
You can’t override this setting on your card machines.
Setting up non-card payment methods
Go to your Business settings by selecting your business name in the top right-hand corner of the Yoco Mobile App or clicking on it in the bottom left-hand corner of the Yoco Web App.
Select the Payment methods tile/widget.
Select the Edit button.
Toggle the buttons to the ‘on’ or ‘off’ position to activate as many of the other payment methods as you like. You can return to this screen to change them at any time.
Viewing sales for non-card payment methods
All sales completed with non-card payment methods are recorded in your Sales history, along with your card and payment link transactions. Here’s how to view them.
Select the Sales tab, then select the Sales history tile/widget.
To locate a specific sale, select the Method tab near the top of the screen.
When the pop-up appears, select Cash to see all your cash sales, or Other to see all your other non-card sales.
✨ Click here to find out more about using your Sales History.
Refunding non-card payment methods
Refunds for non-card payment methods can be made from either:
✨ Please note: Yoco does not supply the money for the refund – the refund is simply recorded in your Sales History (along with your card refunds) for your convenience.
Refunds from the Yoco App
Select the Sales tab.
Select the Sales history tile/widget.
Select the sale you want to refund from your list of transactions.
Select the Refund button.
Choose a reason for the refund and select the Complete button.
💡 Good to know: The reason you choose for your refund, is purely for your records – it won't be displayed anywhere else.
Select the Continue button to confirm that you understand that the refund will not be paid by Yoco – you’ll be required to return the money to the customer.
The sale will now show as ‘Refund approved’ in your Sales history.
Transfer the money owed back to your customer, using the most convenient option based on the payment method they used.
Refunds from your Yoco card machine
Select the History tab on your Khumo, Khumo 2, Khumo Print, Khumo Print 2, or Neo Touch.
Select the sale you want to refund from your list of transactions.
Select the Refund button.
If you’re performing a refund for the first time, enter the refund PIN that’s been sent to the mobile number linked to your Yoco profile. You can request a new PIN at any time.
Select the button with the blue tick.
Select the type of refund you would like to make – either a full or partial refund – and tap the Next button.
Select a reason for the refund (this is purely for your records and won't be displayed anywhere else), then select the Next button.
Select the Complete refund button.
If your customer requires a receipt, select the Receipt button, then choose to send the receipt to your customer via email or SMS.
Need more help?
Start a conversation with a Yoco Support consultant via our in-app chat.