Need to remove an item before a sale goes through or apply a discount for a loyal customer? The Yoco POS App makes it simple to stay in control at the point of sale, so you can keep your transactions accurate and your customers happy.
✨ Click here to go directly to the Discounts section of this article.
Staff permissions for voids
All staff have the Void items and orders permissions turned on by default whether they're using the Yoco POS App on Counter, an iPad/smartphone, or any of the Khumo devices. You only need to adjust permissions when you want to limit staff access – this happens in the Yoco App (mobile or web).
Before an order has been saved, any staff member can tap the red trash can icon to remove items from it or delete it.
Once an order has been saved, only staff with the Void items and orders permission can edit it at the Save, Charge, or Print bill stage, or delete it.
If a staff member doesn't have this permission, an Administrator or another staff member with the permission needs to approve the action.
Please note: Restricting permissions is only available on the Plus Plan or Pro Plan. If you're not on one of these plans, you'll need to upgrade to restrict discount permissions.
✨ Click here to find out how to manage staff permissions.
Voiding with permissions enabled
→ Voiding one or more items
Added the wrong item(s)? Here's how to remove them before your customer settles the bill.
Counter + Yoco POS App
Open the saved order in the Orders tab.
Select the three horizontal dots to the right of the item.
When the dropdown appears, tap the Void item option.
Tap the Void item button to confirm that you want to proceed.
Repeat steps 2–4 above to void additional items on the order.
Khumo
Open the saved order in the Orders tab.
Select the three vertical dots to the right of the item.
When the dropdown appears, tap the Void item option.
Tap the Void item button to confirm that you want to proceed.
Repeat steps 2–4 above to void additional items on the order.
→ Voiding quantities
Added five coffees to an order when it should only be two? We've got you.
Counter + Yoco POS App
Open the saved order in the Orders tab.
Select the three horizontal dots to the right of the item.
When the dropdown appears, tap the Edit quantity option.
The pop-up will show the number of items currently added to the order.
Use the keypad or minus button to set the required quantity, then tap the Set quantity button.
Tap the Void items button to confirm that you want to proceed.
Khumo
Open the saved order in the Orders tab.
Select the three vertical dots to the right of the item.
When the dropdown appears, tap the Edit quantity option.
The pop-up will show the number of items currently added to the order.
Use the keypad or minus button to set the required quantity, then tap the Save button.
Tap the Void items button to confirm that you want to proceed.
→ Voiding the order
Need to void the whole order? No problem.
Counter + Yoco POS App
Open the saved order in the Orders tab.
Select the three horizontal dots next to the Save button.
When the dropdown appears, tap the Void order option.
💡 Good to know: You can also void an order from the Tables tab. Simply tap and hold on the table you want to void the order for and select the Void order option from the dropdown.
Tap the Void order button to confirm that you want to proceed.
Khumo
Open the saved order in the Orders tab.
Select the three vertical dots at the top of the screen next to the order name.
When the dropdown appears, tap the Void order option.
Tap the Void order button to confirm that you want to proceed.
Voiding with permissions disabled
→ Voiding one or more items
Added the wrong item(s)? Here's how to remove them before your customer settles the bill.
Counter + Yoco POS App
Open the saved order in the Orders tab.
Select the three horizontal dots to the right of the item.
When the dropdown appears, tap the Void item option.
Tap the Void item button to confirm that you want to proceed.
Repeat steps 2–4 above to void additional items on the order.
The yellow Void needs authorisation block will appear in the top right corner of your screen. When you next save the order, print the bill, or select the Payment options or Card button, a manager (or staff member with the Void items and orders permission enabled) will need to authorise the voids on the order.
Tap the Authorise button to continue the voids process. Or tap the Discard voids button if the voids aren't being authorised.
The manager (or staff member with the Void items and orders permission enabled) authorising the void selects their staff profile.
The manager (or staff member with the Void items and orders permission enabled) enters their PIN.
Once the PIN has been accepted, the item will be removed from the sale.
Khumo
Open the saved order in the Orders tab.
Select the three vertical dots to the right of the item.
When the dropdown appears, tap the Void item option.
Tap the Void item button to confirm that you want to proceed.
Repeat steps 2–4 above to void additional items on the order.
The yellow Void needs authorisation block will appear in the top right corner of your screen. When you next save the order, print the bill, or select the Payment options or Card button, a manager (or staff member with the Void items and orders permission enabled) will need to authorise the voids on the order.
Tap the Authorise button to continue the voids process. Or tap the Discard
button if the voids aren't being authorised.
The manager (or staff member with the Void items and orders permission enabled) authorising the void selects their staff profile.
The manager (or staff member with the Void items and orders permission enabled) enters their PIN.
Once the PIN has been accepted, the item will be removed from the sale.
→ Voiding quantities
Added five coffees to an order when it should only be two? We've got you.
Counter + Yoco POS App
Open the saved order in the Orders tab.
Select the three horizontal dots to the right of the item.
When the dropdown appears, tap the Edit quantity option.
The pop-up will show the number of items currently added to the order.
Use the keypad or minus button to set the required quantity, then tap the Set quantity button.
Tap the Void items button to confirm that you want to proceed.
The yellow Void needs authorisation block will appear in the top right corner of your screen. When you next save the order, print the bill, or select the Payment options or Card button, a manager (or staff member with the Void items and orders permission enabled) will need to authorise the voids on the order.
Tap the Authorise button to continue the voids process. Or tap the Discard voids button if the voids aren't being authorised.
The manager (or staff member with the Void items and orders permission enabled) authorising the void selects their staff profile.
The manager (or staff member with the Void items and orders permission enabled) enters their PIN.
💡 Good to know: The first time the Yoco profile Administrator authorises a void or discount, they'll be asked to enter the password they use to log in to the Yoco App (mobile or web), or follow a link to create a four-digit PIN.Once the PIN has been accepted, the item will be removed from the sale.
Khumo
Open the saved order in the Orders tab.
Select the three vertical dots to the right of the item.
When the dropdown appears, tap the Edit quantity option.
The screen will show the number of items currently added to the order.
Use the keypad or minus button to set the required quantity, then tap the Save button.
💡 Good to know: You can also use the plus and minus signs next to the product name to adjust the quantity.
Tap the Void items button to confirm that you want to proceed.
The yellow Void needs authorisation block will appear in the top right corner of your screen. When you next save the order, print the bill, or select the Payment options or Card button, a manager (or staff member with the Void items and orders permission enabled) will need to authorise the voids on the order.
Tap the Authorise button to continue the voids process. Or tap the Discard
button if the voids aren't being authorised.
The manager (or staff member with the Void items and orders permission enabled) taps their staff profile to confirm that they are approving the void.
The manager (or staff member with the Void items and orders permission enabled) enters their PIN.
Once the PIN has been accepted, the item will be removed from the sale.
→ Voiding the order
Need to void the whole order? No problem.
Counter + Yoco POS App
Open the saved order in the Orders tab.
Select the three horizontal dots next to the Save button.
When the dropdown appears, tap the Void order option.
💡 Good to know: You can also void an order from the Tables tab. Simply tap and hold on the table you want to void the order for and select the Void order option from the dropdown.
Tap the Void order button to confirm that you want to proceed.
Tap the Authorise button to continue the voids process. Or tap the Discard voids button if the voids aren't being authorised.
The manager (or staff member with the Void items and orders permission enabled) taps their staff profile to confirm that they are approving the void.
The manager (or staff member with the Void items and orders permission enabled) enters their PIN.
Once the PIN has been accepted, the order will be deleted.
Khumo
Open the saved order in the Orders tab.
Select the three vertical dots at the top of the screen next to the order name.
When the dropdown appears, tap the Void order option.
Tap the Void order button to confirm that you want to proceed.
Staff permissions for discounts
All staff have the Apply discounts permissions turned on by default whether they're using the Yoco POS App on Counter, an iPad/smartphone, or any of the Khumo devices. You only need to adjust permissions when you want to limit staff access – this happens in the Yoco App (mobile or web).
Staff with the Apply discounts permission can apply a discount to an item or the full order, whether the order is saved or not.
If a staff member doesn't have the Apply discounts permission, an Administrator or another staff member with the permission needs to approve any discounts.
Please note: Restricting permissions is only available on the Plus Plan or Pro Plan. If you're not on one of these plans, you'll need to upgrade to restrict discount permissions.
✨ Click here to find out how to manage staff permissions.
Discounting with permissions enabled
→ Discounting individual items
Create a new sale by adding items from your product catalogue.
Tap the arrow to the right of the item you want to discount.
Tap the Add discount option from the dropdown menu.
Choose a set discount of 2.5%, 5% or 10% discount, or tap the Custom tile to enter a custom amount or percentage.
Tap the Apply discount button.
The discount will now reflect on the sale below the item you've discounted.
Tap the Payment options or Card button to complete the sale.
💡 Good to know: Products can't be added directly to Yoco Counter – your product catalogue must be created in the Yoco App (mobile or web). Follow our step-by-step guide here.
→ Discounting an order total
Create a new sale by adding an amount, or items from your product catalogue.
Tap the plus sign next to Discount at the bottom of the screen.
Choose a set discount of 2.5%, 5% or 10% discount OR tap the Custom tile to enter a custom amount or percentage.
Tap the Apply discount button.
The discount will now reflect at the bottom of the sale.
Tap the Payment options or Card button to complete the sale.
Discounting with permissions disabled
→ Discounting individual items
Create a new sale by adding items from your product catalogue.
Tap the arrow to the right of the item you want to discount.
Tap the Add discount option from the dropdown menu.
A message will confirm that a manager (or staff member with the Apply discounts permission enabled) needs to authorise the discount. Tap the Continue button to confirm that you want to proceed.
Choose a set discount of 2.5%, 5% or 10% discount, or tap the Custom tile to enter a custom amount or percentage.
💡 Good to know: You can discount multiple items by repeating steps 2–5 for each item.The yellow Void needs authorisation block will appear in the top right corner of your screen. When the customer is ready to settle their bill, select the Payment options or Card button.
Tap the Authorise discounts button to continue the discount process. Or tap the Discard discounts button if the discounts aren't being authorised.
The manager (or staff member with the Apply discounts permission enabled) taps their staff profile to confirm that they are approving the discount.
The manager (or staff member with the Apply discounts permission enabled) enters their PIN.
💡 Good to know: The first time the Yoco profile Administrator authorises a discount or void, they'll be asked to enter the password they use to log in to the Yoco App (mobile or web), or follow a link to create a four-digit PIN.Once the PIN has been accepted, the discount will be added to the sale.
Tap the Payment options or Card button to complete the sale.
→ Discounting an order total
Create a new sale by adding an amount, or items from your product catalogue.
Tap the plus sign next to Discount at the bottom of the screen.
Choose a set discount of 2.5%, 5% or 10% discount OR tap the Custom tile to enter a custom amount or percentage.
Tap the Apply discount button.
The yellow Void needs authorisation block will appear in the top right corner of your screen. When the customer is ready to settle their bill, select the Payment options or Card button.
Tap the Authorise discounts button to continue the discount process. Or tap the Discard discounts button if the discounts aren't being authorised.
The manager (or staff member with the Apply discounts permission enabled) taps their staff profile to confirm that they are approving the discount.
The manager (or staff member with the Apply discounts permission enabled) enters their PIN.
💡 Good to know: The first time the Yoco profile Administrator authorises a discount or void, they'll be asked to enter the password they use to log in to the Yoco App (mobile or web), or follow a link to create a four-digit PIN.
The discount will now reflect at the bottom of the screen just below the Discount heading.
Tap the Payment options or Card button to complete the sale.
Viewing your Voids & Discounts reports
Your Voids report and Discounts report live in your Reports dashboard. For a comprehensive overview of your voids and discounts information, click here or go to Hub → Reports → Sales reports.
Need more help?
Start a conversation with a Yoco Support consultant via our in-app chat.