Congratulations on signing up with Yoco, completing your Yoco profile, and choosing Yoco Counter, the all-in-one point of sale solution that includes hardware, free software, and integrated payments and sets you up to start selling out of the box. Yoco Counter runs the Android 14 operating system with Yoco POS App software.

💡 Good to know: Yoco Counter comes with a 30-day money-back guarantee, and a one-year warranty for factory faults on the device.

🖨️ Installing the Yoco Printer? Click here for our step-by-step guide.

How to set up Yoco Counter

🛠️ Do you have the correct permissions to set up Counter? Your new POS system can only be set up up by an Administrator, Manager or Supervisor who logs in to the Yoco POS App with the username (email address or mobile number) and password linked to the Yoco profile. Click here to change staff permission settings.

1. Install your Yoco Counter and Neo Touch cradle

Yoco Counter only connects to one Neo Touch device at a time. While it doesn’t pair directly with the Yoco Khumo/Khumo Print, saved orders created on these card machines can sync with Yoco Counter for seamless table-side ordering and tracking.

Remove your Yoco Counter and Neo Touch cradle from the box and position them on the countertop, within 5 metres of your WiFi router. Make sure that the tablet screen faces your staff, and the card machine faces your customers when it’s sitting in the cradle.
Plug the power cables into both devices, then plug the Neo Touch cradle into the tablet.
Plug the Yoco Counter into a surge-protected outlet. Use extension cables if necessary to reach the outlets.

Ports

Micro USB-C Port: For fast charging and data transfer
USB Type-A Port: Supports connection of up to two external devices (scanners, peripherals, etc.). For receipt printing functionality, only the Yoco Printer is compatible with Yoco Counter.
RJ45 LAN Port: For a stable, wired network connection.

2. Connect your Neo Touch to WiFi

Switch on your Neo Touch by holding the power button in for 3 seconds.
Enter the username (email address or mobile number) and password you created for your Yoco profile, and tap Log in.
Tap on Settings (the cog icon) in the top left corner of the Neo Touch home screen.
Tap Network & internet.
Tap WiFi.
Toggle the WiFi button to the ‘on’ position.
Select your WiFi network and enter your password to connect to WiFi (recommended when transacting in areas with limited cellular reception).

✨ Forgotten your password? Tap the Forgot your password link and we’ll send a password reset link to the email address or phone number connected to your Yoco profile.

3. Switch on your Yoco Counter, log in and connect to WiFi

Turn on your Yoco Counter using the button on the top right of the device.
Once your Counter has powered up, it will automatically connect to the Telkom SIM card inside the device, which roams across networks to find the strongest signal. If you’re struggling with connectivity, you can easily switch to WiFi by swiping down from the top of the screen and tapping the Internet tile/widget to choose your preferred WiFi network.
Log in to the Yoco POS App on your Counter by entering your username (email address or mobile number) and the password you created for your Yoco profile.
Once you’ve logged in, you'll be invited to set up your product catalogue, enable stock tracking, and create staff profiles in the Yoco App (mobile or web). You can choose to visit the Yoco App or Skip to return this task later.
You’ll now be guided through the Counter setup on screen. Follow the prompts to link your card machine immediately, or come back and follow Step 4 (below) if you decide to skip that part for the moment.

✨ Experiencing connectivity issues?

Yoco Counter requires a strong, stable Wi-Fi connection (50mb is recommended). If you’re struggling with connectivity, try these quick fixes in the following order:

Check the strength of the WiFi signal on Counter. If the signal is low, move the WiFi router closer to the device.
Check the WiFi speed using a speed test app on another device. If the speed is below 20mb, use the SIM card inside your Counter to access mobile data.
1. Swipe down from the top of the screen.
2. Tap Settings (cog icon) near the bottom of the screen.
3. Tap Network & internet.
4. Toggle the WiFi switch to the 'off' position.
Try connecting Counter directly to the WiFi router with a LAN cable.

Once you’ve logged in to Counter, you'll find these navigation tabs:

Sell
This is where you go to start a new sale and to accept payments via your Neo Touch or a payment link. Find out how to make sales with Yoco Counter.
History
This is where you'll find a record of all your sales. You can filter them by Date, Devices (the card machine they were made on), Staff, Status, Payment method, and Payment type. Tap on a specific sale to view, send, and print a receipt, add a note, and issue a refund.
Reports
Here you can view your total sales by day, week or month with a breakdown of payment type, staff sales, and products, brands and categories sold.
More
Here you can access your device settings, manage your payment links and vouchers, get on-device help, or lock your screen.

Need to manage your Yoco Counter Settings?

To get to Settings on your Yoco Counter, swipe down from the top of your screen, then tap the cog icon near the bottom of the screen. From your Settings you can access the following:

Network & internet
Tap here to switch between WiFi and mobile data. Your Counter has a single Telkom SIM card that automatically roams across networks to secure the best connectivity.
Sound & vibration
Tap here to adjust the volume for your Counter and to activate/deactivate the sounds the keypad makes when you’re using the device.
Display
Tap here to adjust the screen brightness, the amount of time it takes for your screen to switch to idle mode, and the display and font size.
About device
Tap here to find the serial number for your device, confirm which version of the Yoco POS App your Counter is running, check for software updates, and more.

4. Pair your Counter and Neo Touch

There are two ways you can pair your Yoco Counter and Neo Touch:

In your Yoco POS App settings
With a dummy sale

Pair in your POS App settings

Select the More tab at the bottom of the screen.
Choose Card Machine.
When the Neo Touch appears in the carousel options, tap This is my card machine.
Select the Neo Touch with your serial number and tap Connect.

💡 Good to know: You’ll find the serial number for your Neo Touch on the back of the card machine (see below). Don’t use the serial number on the charging cradle.

Pair with a dummy sale

In the Sell tab, select the Amount button and enter R2.00 using the keypad.
Tap the blue Charge button.
Select Card as the payment method and tap Pay.
When the Neo Touch appears in the carousel options, tap This is my card machine.
Select the Neo Touch with your serial number and tap Connect.
Cancel the dummy sale or complete your first test transaction (see next step).

✨ While Yoco only processes and pays you out for card payments, it’s possible to activate the payment methods below for record-keeping and reporting purposes. Click here to find out how.

Cash (this is automatically activated)
QR code (to accept online payments via a QR code like SnapScan)
EFT (to record sales paid via EFT from banking sites)
Delivery (to record deliveries separately)
Gift Card (to accept gift cards other than Yoco vouchers)
Free (to record free giveaways)
Online (to accept online payments not made through Yoco)
Account (to record sales for customers who have accounts with your business)
eWallet (to record sales from customers who prefer to pay into your eWallet)
Other (to record any other sales)

5. Complete a test transaction

Create a new sale in the Yoco POS App by entering an amount over R2.00.
Tap the blue Charge button.
Select Card as the payment method and tap the blue Pay button.
You'll be prompted to take payment on your Neo Touch and to add a tip if you’ve enabled tips in your Business settings in the Yoco App (mobile or web).
Complete the payment on your Neo Touch by tapping or inserting your card.
Tap Done to complete the sale.

✨ Want to create a product catalogue, customise your receipts, change your profile details?

The Yoco App (mobile or web) is your ‘back office’ where you:

Add, edit and/or remove products
Add, edit and/or remove brands and categories
Monitor stock
Add, edit and manage access for staff profiles
Add a list of your repeat customers for Yoco Invoices
Buy Yoco card machines
Access Yoco Capital
Access Yoco Invoices
Change your banking details, email address, mobile number, receipt settings, and check your Yoco balance, Yoco Plan, and more.