🖨️ Only installing the Yoco Printer? Click here for our step-by-step guide.
Before you start setting up…
Please check that you’ve completed all of the tasks on the list below. If you haven’t, it’s easy to get them done through the Yoco App (mobile or web).
✔️ Signed up and created your Yoco profile.
✔️ Added your banking and business details to your Yoco profile.
✔️ Had your Yoco profile verified.
✔️ Customised your basic business/selling settings.
✔️ Added your products to your Yoco profile.
✔️ Created staff profiles and PINs so that your staff can log in to Counter.
✨ Need help completing these steps? Take a look at this guide.
How to set up your Yoco Counter
1. Install the Yoco Counter and Neo Touch cradle
Remove your Yoco Counter and Neo Touch cradle from the box and position them on the countertop, within 5 metres of your Wi-Fi router. Make sure that the tablet screen faces your staff, and the card machine faces your customers when it’s sitting in the cradle.
✨ Yoco Counter can only connect to one Neo Touch device at a time. It can also connect to the Yoco Khumo for seamless table-side ordering and on-the-go sales.
Plug the power cables into both devices, then plug the Neo Touch cradle into the tablet.
Finally, plug the Yoco Counter into a surge-protected outlet. Use extension cables if necessary to reach the outlets.
Ports
Micro USB-C Port: For fast charging and data transfer
USB Type-A Port: Supports connection of up to two external devices (scanners, peripherals, etc.). For receipt printing functionality, only the Yoco Printer is compatible with the Yoco Counter.
RJ45 LAN Port: For a stable, wired network connection.
💡 Good to know: Yoco Counter has a 30-day money back guarantee, and a one-year warranty for factory faults on the device.
✨ Power pair: Yoco Counter will support the Yoco Barcode Scanner when it launches later this year.
2. Connect your Neo Touch to Wi-Fi
Power up your Neo Touch, enter your username (the email address or phone number linked to your Yoco profile) and the password you created for your Yoco profile, and tap Log in.
On the Neo Touch home screen, tap Settings (gear icon) in the top left corner.
Connect your Neo Touch to the required Wi-Fi network.
💡Good to know: If you’ve forgotten your password, tap the ‘Forgot your password’ link and we’ll send a password reset link to the email address or phone number connected to your Yoco profile.
✨ Need help? Chat to a member of our Support Team via our in-app chat.
3. Connect your Yoco Counter to Wi-Fi
Turn on your Yoco Counter using the button on the top right of the device.
Allow it connect to the nearest network or tap ‘Choose another WiFi or network’ to access Network settings.
Select Internet (Networks available), choose your Wi-Fi, and enter the password, if needed.
The tablet may take a moment to download updates before it logs in.
✨ Experiencing connectivity issues?
Yoco Counter requires a strong, stable Wi-Fi connection (50mb is recommended). If you’re struggling with connectivity, check the strength of the Wi-Fi signal on Counter. If the signal is low, move the Wi-Fi router closer to the device.
If this doesn't help, check the Wi-Fi speed using a speed test app on another device. If the speed is below 20mb, use the SIM card inside your Counter to access mobile data. Here's how.
Swipe down to open quick settings on your Yoco Counter.
Tap on Internet.
Toggle the Mobile data switch next to Telkom to the 'on' position.
Alternatively, you can connect your Counter directly to the Wi-Fi router with a LAN cable.
4. Pair the Yoco Counter and Neo Touch
Log in to the Yoco POS App on the Yoco Counter by entering your username (the email address or phone number linked to your Yoco profile) and the password you created for your Yoco profile.
✨ Need help logging in? Click here for support.
Once you’ve logged in to the POS App, you'll be guided through the Yoco Counter setup on screen. Follow the prompts to link your card machine immediately, or come back and follow the steps below if you choose to skip that part for the moment.
💡 Good to know: Yoco Counter runs the Android 14 operating system with the Yoco POS App software.
Pair the devices in your Yoco POS App settings
Log in to the Yoco POS App on your Yoco Counter.
Select the More tab at the bottom of the screen.
Choose Card Machines.
Tap ‘This is my card machine’ when your Neo Touch appears.
Select your Neo Touch by serial number and tap Connect.
💡Good to know: You’ll find the serial number for your Neo Touch on the back of the card machine (see below). Ignore the serial number on the charging cradle.
Pair the devices with a dummy sale
In the Sell tab, enter an amount over R2.00.
Click the blue Charge button.
Select the payment method.
Tap ‘This is my card machine’ when your Neo Touch appears.
Select your Neo Touch by serial number and tap Connect.
Cancel the dummy sale or complete your first test transaction (see step 5 below).
5. Complete a test transaction
Create a new sale in the Yoco POS App by adding a product from your Product Catalogue or entering an amount over R2.00.
Tap the blue Charge button to finalise the sale.
Select the payment method.
You'll be prompted to take payment on your Neo Touch. If you’ve enabled tips in your Business settings in the Yoco App, you can add a percentage or custom amount to your sale, then tap the Pay button.
Complete the payment on your Neo Touch by tapping or inserting your card.
Send a receipt via SMS or email, or press Done.
Staff switching on Yoco Counter
Need to switch staff members on your Yoco Counter? Here’s how.
Check who is logged in to your Yoco Counter. The name of the active staff member will always appear in the top right corner of your Yoco Counter tablet screen.
Tap the staff member's name to view all available users, select the correct name and allow the staff member to log in using their PIN.
💡Good to know: The Yoco App (mobile or web) is where you go to build and update your product catalogue, and manage staff profiles and PINs. The video below explains how to complete all of these tasks, and more.
Need help creating your Product Catalogue?
Follow our step-by-step Product Guide.Want to add a staff member and set their PIN?
It’s all in our Managing Staff User Guide.
🖨️ Ready to set up your new Yoco Printer? Let’s get started…
