Congratulations on signing up with Yoco and selecting the Khumo/Khumo Print as the handheld point of sale (POS) solution to help your business grow. Your new standalone device has been designed to take orders and payments from the floor, tableside, or on the go.
Let’s get you set up and ready to start selling!
1. Turn on your device
Press and hold the power button on your Khumo/Khumo Print for three seconds. As the device starts up, it will automatically connect to 4G and install any updates.
The Khumo/Khumo Print has four tabs on the home screen. Here’s a closer look at how each one benefits your business.
History
Select this tab on your Khumo/Khumo Print to access a record of all your Yoco transactions. You can filter these transactions by date, location, payment type, staff, and device, and if you need to resend or reprint a receipt after a sale has been completed, simply tap the relevant transaction and then the Send receipt or Print receipt (Khumo Print only) tile.
Control centre
Select this tab on your Khumo/Khumo Print to access the following tabs and the many tools they hold:
→ Sales
Here you can activate/deactivate quick charge, tips, and cash payments. You can also view a list of the custom payment methods you've enabled/disabled in the Yoco App (mobile or web).
→ Manage staff
Here you can activate/deactivate the staff switching tool by toggling the switch to the correct position.
→ Printing (Khumo Print only)
Here you can manage the printer settings for your Khumo Print.
→ Prep stations
Here you can see which printers are linked to each prep station. Staff with the right permissions can also change the location that order slips print to from this screen.
→ About this device
Here you can change the location that your Khumo/Khumo Print is assigned to, and view the nickname you've given the device in the Yoco App (mobile or web).
Saved orders
Select this tab on your Khumo/Khumo Print to find orders that you’ve saved so that you can add items to them, and come back to them when your customers are ready to pay.
Summary
Select this tab on your Khumo/Khumo Print to see your total sales for all payment methods, and to filter them by date, location, staff member, and device. You can also view your refunds and staff tips at a glance.
💡 Good to know: Administrators can view details for all staff members in the Summary tab. Individual staff members can only view their own sales and tips.
✨ Managing your Summary permissions
Need to limit staff access to the Summary tab to keep financial information confidential? Click here to access your staff profiles, then follow these steps:
Select the staff member you're changing permissions for.
Select the pencil icon (top right corner) to customise their User type.
Select the Change button in the User type tile/widget.
Scroll down to the Managing your business section for their user type.
If the box next to the View financials box is ticked, the staff member will be able to see all sales for all staff members. If you untick this box, they'll only be able to view the sales they've made.
2. Link your device to your Yoco profile
If you bought your Khumo/Khumo Print from the Yoco Shop, it should already be linked to your Yoco profile and business, so you’ll be able to transact immediately.
If you bought your Khumo/Khumo Print from a retail store or secondhand, and you haven’t signed up with Yoco yet, you can do that here. Then, follow these steps to link your Khumo/Khumo Print to your Yoco profile.
Go to your Business settings by tapping on your business name in the top right corner of the Yoco Mobile App, or clicking on it in the bottom left corner of the Yoco Web App.
When the Business settings page opens up, select the Card machines tile.
Select the Add card machine button.
Enter the serial number for your Khumo/Khumo Print – you’ll find it on the white sticker on the back of your device – and select the blue Confirm button.
✨ Seeing an unknown error while trying to link your card machine? If your device was bought secondhand, the error is probably showing because the card machine is still connected to another Yoco profile. Find out how to transfer a card machine to a another profile here.
Want to give your Khumo/Khumo Print a nickname?
Want to give your Khumo/Khumo Print a nickname?
If you have more than one Khumo or Khumo Print card machine linked to your Yoco profile, follow the instructions below to add a nickname for each one in the Yoco App (mobile or web). Once you’ve added a nickname in the Yoco App, it will automatically reflect on the home screen of your device.
Go to your Business settings by selecting your business name in the top right corner of your screen (mobile app) or from the menu on the left of your screen (web app).
Select the Card machines tile.
Select the Khumo/Khumo Print you want to create a nickname for from the list of card machines.
Select the Add nickname button with the pencil icon and enter a nickname of your choice.
As soon as the changes you’ve made in the Yoco App (mobile or web) sync with your Khumo/Khumo Print, you’ll see the nickname displayed on the home screen. If the nickname isn’t displaying, try logging out of the Yoco App, and then logging back in.
3. Activate sales tools on your device
The following sales tools can be activated/deactivated from the Control centre tab on the home screen of your Khumo/Khumo Print:
💡 Good to know: Only business owners, managers, and staff with the right permissions are able to activate/deactivate sales tools.
✨ By activating/deactivating any of the sales tools (quick charge, tips, cash payments, staff switching) on one Khumo/Khumo Print, you automatically activate/deactivate them on all your Khumo devices.
⚒️ What happens when you deactivate a sales tool? Deactivating a sales tool simply removes the feature from your all your Khumo/Khumo Print devices until you activate it again – it won’t delete any information.
✨ Does your business have multiple locations? Upgrade to the Accelerate Plan, and add locations to your devices(s) and the Yoco POS App to track your sales and stock by store/site. Click here to find out how.
Quick charge
Activate quick charge on your Khumo/Khumo Print and accept card payments faster than ever by skipping over the order page and payment method selection screen.
Tap the Control centre tab.
Tap the Sales tile/widget.
Toggle the Quick charge switch to the 'on' position.
Tips
To enable Tips on your Khumo/Khumo Print, and allow your customer to choose if they would like to add a tip (either a percentage amount or a custom amount) – to their bill, follow these steps:
Tap the Control centre tab.
Tap the Sales tile/widget.
Toggle the Tips switch to the 'on' position.
Cash payments
Cash payments can be activated on your Khumo/Khumo Print (over and above card payments) as follows:
Tap the Control centre tab.
Tap the Sales tile/widget.
Toggle the Cash switch to the 'on' position.
Once Cash has been activated as a payment method, all cash payments will be recorded in your sales history (where you can filter them by payment type) for record-keeping purposes, reporting and insights only.
💰 Cash payments don’t integrate with external payment providers because Yoco doesn't process cash payments, or charge fees for them.
💡 Good to know: You can also enable the following payment methods for record-keeping and reporting purposes in the Yoco App (mobile or web). Click here find out how.
QR code (to accept online payments via a QR code like SnapScan)
EFT (to record sales paid via EFT from banking sites)
Delivery (to record deliveries separately)
Gift Card (to accept gift cards you've issued)
Free (to record free giveaways)
Online (to accept online payments not made through Yoco)
Account (to record sales for customers who have accounts with your business)
eWallet (to record sales from customers who prefer to pay into your eWallet)
Other (to record any other sales)
To view which payment methods you've enabled/disabled for your Khumo/Khumo Print on the device, simply:
Tap the Control centre tab.
Tap the Sales tile/widget.
Tap the More payment methods tile/widget.
✨ Please note: You can refund cash and card payments (find out how to here), but you won't be able to refund any of the other payments mentioned above. You can, however, resend receipts and view other payment details for all payment methods.
Staff Switching
Staff switching can be activated on your Khumo/Khumo Print as follows:
Tap the Control centre tab.
Tap the Manage staff tile/widget.
Toggle the Staff switching switch to the 'on' position.
Once you've activated the the Staff switching tool, you can:
Create individual staff profiles, and easily switch between them, so that you can keep track of your staff sales during different shifts.
Set up specific permissions for each staff member to protect sensitive information and allocate unique PINs to ensure secure handovers. These can be changed at any time in the Yoco App (mobile or web).
Cash up for each staff member and, by accessing this data, help your staff keep track of their sales and tips.
✨ Please note:
Creating, editing, and deleting staff profiles, and generating PINs for staff is done through the Yoco App (mobile or web). Click here to find out how.
If you have multiple Khumo/Khumo Print devices linked to your business and you’ve activated the staff switching tool for one of them, this tool will automatically be activated across all linked devices.
👩 👨 Find out all about managing your staff through the Yoco App. Follow our step-by-step guide to creating, changing and removing staff profiles, adding and updating PINs, tracking sales for each staff member, and more.
Switching staff profiles on your device
Tap the name of the staff member currently using your Khumo/Khumo Print – you'll find this on the left of the home screen, just below the welcome message.
Tap on the name of the staff member who will be using the card machine next and ask them to enter their 4-digit PIN.
Once the staff member has entered their PIN, they should tap the button with the white tick.
To confirm that the new staff member is logged in, check the home screen.
4. Choose your print preferences
To set the printer preferences on your Khumo Print, follow these steps:
Tap the Control centre tab.
Tap the Printing tile/widget.
Toggle the Print automatically and/or Itemised receipts switches to the 'on' position to activate these printing preferences.
The Print automatically tool means that your Khumo Print will print a receipt for each sale without any prompting.
The Itemised receipts tool allows you to print out receipts that include a detailed list of the item(s) your customer has paid for. This tool is only available for standalone Khumo Print card machines that are selling from a product catalogue.
💡 Good to know: You won't be able to enable the itemised receipts tool if you aren't selling with a product catalogue (it will remain greyed out).
🧾 Need to change the paper roll?
🧾 Need to change the paper roll?
The Khumo Print comes with three 40 mm thermal paper rolls. Replacement rolls can be bought online and at stationery shops.
Release the printer cover by gently squeezing the tabs on either side of the top of the Khumo Print.
Place the paper roll inside the printer casing, making sure to feed it through the printer the right way around.
Click the printer cover back into place.
✨ Run out of paper during a transaction? You can print as many receipts as you need to at the end of each transaction. Just remember that once you’ve tapped Done, you’ll need to access the transaction through your Sales history to print a receipt.
🖨️ Want to reprint a receipt? Tap the History tab on the home screen, select the transaction you want to reprint a receipt for, then tap Print receipt. You can print receipts for refunded transactions in the same way.
Charging your device
The Khumo/Khumo Print arrives with a fully charged battery that takes two hours to charge fully and is designed to last for an entire day of transacting. It has a USB cable and wall plug for charging.
✨ Charging tips
To ensure that your Khumo/Khumo Print remains under warranty, only use the cable and wall plug that come in the box.
When you’re not using your Khumo/Khumo Print for an extended period, press and hold the power button for two seconds, then click Power Off to save the battery.
Use the Power button to lock your Khumo/Khumo Print screen when you’re not transacting to avoid unintended transactions.
Connectivity
While newer Khumo/Khumo Print devices come with one Telkom SIM card that automatically roams between networks to ensure optimal connectivity and continuity, the older devices have two SIM cards that provide access to fast 4G Vodacom and MTN networks anywhere in South Africa.
Both SIM cards are active at all times.
The signal strength of each network displays in the top right corner of the device – the first is for MTN, the second is for Vodacom.
The Khumo comes connected to MTN, but it’s easy to switch over to Vodacom when required, just follow the steps below.
→ Switching networks
If your Khumo/Khumo Print has two SIM cards, here's how to switch between them.
Tap Settings (the gear icon) in the top left corner of the home screen.
Tap Network & internet.
Tap SIM cards to switch mobile networks.
Under ‘PREFERRED SIM FOR’, tap Mobile data, then select your preferred network.
✨ Please note: Both SIM cards are locked to your Khumo device, so they won't work if removed from the card machine.
→ Switching to Wi-Fi
If you're transacting in an area with limited cellular reception, we recommend switching over to Wi-Fi to ensure a more stable connection and fewer disruptions during payment.
Tap Settings (the gear icon) in the top left corner of your Khumo/Khumo Print home screen.
Tap Network & internet.
Tap Wi-Fi.
Select your Wi-Fi network and enter your password to connect to Wi-Fi
Ready to start selling with your Khumo/Khumo Print?
Need more help?
Start a conversation with a Yoco Support consultant via our in-app chat.