If your business runs across more than one store or space, Locations lets you manage each one separately, all from a single Yoco profile. You can track sales and stock, assign staff, set different prices, and choose which products appear at each location. It works on any tablet or mobile phone running the Yoco POS App, and with the Counter, Khumo, Khumo Print, and Neo Touch devices.
Here's how to start adding locations to your Yoco profile.
1. Upgrade to the Plus or Pro Plan
If you’re not already on the Plus Plan or Pro Plan, you find out how to upgrade in minutes.
Please note: If you’ve created multiple Yoco profiles for different stores or sites, please contact Yoco Support via our in-app chat before you upgrade to the Plus Plan or Pro Plan. One of our consultants will help you deactivate your additional accounts, move your devices to one central profile, and update your bank details if needed.
If you’re using a handheld card machine – Khumo, Khumo Print, Khumo 2, Khumo Print 2, or Neo Touch – you can also upgrade to the Plus Plan or Pro Plan via your device as follows:
Select the Control centre tab on the home screen.
Select About this device.
Select Location.
2. Set up locations in the Yoco App
Select the Manage tab.
Select the Locations tile/widget.
Select the + New location button.
Enter the name of your location, e.g. V&A Waterfront, Rosebank Mall, Tygervalley Pop-Up, then choose your setup:
Select the Yes button if you want to track stock separately for the location you’re creating.
Select the No, use shared stock button if you want to track stock across your whole business rather than by location.
Leave the switch in the 'off' position if you don't want your location to be activated yet.
Toggle the switch to the 'on' position if you want your location to be activated so you can manage the new location separately.
As soon as you activate a location, it will be added to your monthly subscription fee. Find out about per-location billing.
Select the Save button.
Your new location will now appear on your locations list and you can select the + New location button to add as many locations as you need.
3. Set a location on your handheld device
If you’re using a Khumo, Khumo Print, Khumo 2, Khumo Print 2, or Neo Touch, follow the steps below to set a location for it.
Using Counter? Or a mobile phone/tablet running the Yoco POS App? Skip to step 4.
Select Control centre on your device’s home screen.
Select About this device.
Select the Location tile/widget.
Select the Done button.
You’ll now see the location reflected below your business name (next to the device nickname) on the home screen of your device.
Please note: Once your locations setup (steps 1–4) is complete, new sales will be assigned to each device’s location. Previous sales will stay unassigned.
4. Set a location in the POS App
If you're running the Yoco POS App on a Counter or a mobile/tablet, here’s how to set a location for the device:
Log in to the Yoco POS App.
Select the More tab if you’re using the app on Counter or a tablet, and the Menu tab if you’re using the app on a mobile phone.
Select the Location tile/widget.
Choose the location you want to link to your device, then select the Set location button.
Your device running the Yoco POS App is now linked to your chosen location and will reflect next to your business name on the Sell screen of your Counter/tablet running the Yoco POS App.
Please note: Once your locations setup (steps 1–4) is complete, new sales will be assigned to each device’s location. Previous sales will stay unassigned.
💬 FAQs
Can all staff members add and change locations? By default, only Admin and Manager profiles can add, edit, and delete locations in the Yoco App. To grant other staff user types this level of access, enable the Manage locations permission on their profile as follows:
Select the Staff tile/widget, then the staff member whose permissions you want to change.
Select the pencil icon to edit their user type.
Select the tickbox next to the Manage locations permission.
To remove this permission at any point, simply deselect the tickbox.
Note: Changing the location on a device is different – any staff member can do that, regardless of their permission settings.
I’m worried about my staff changing locations. What can I do? We recommend that the staff member who is setting the location takes a screenshot of the device to confirm that the location has been correctly set.
I’ve been using different Yoco profiles for my different stores? How can I deactivate these extra profiles now that I have locations? Please start a conversation with our Support Team via our in-app chat – they’ll be able to assist with deactivating the profiles you no longer need.
I can’t see locations in the Control centre tab. What should I do? Please restart your device, then go to the Control centre tab and check again.
I changed the location on my device but it’s not reflecting the change. What should I do? Please restart the device. Once you’ve done that, the change should reflect.
Want to activate, deactivate, edit, or delete locations?
Need more help?
Start a conversation with a Yoco Support consultant via our in-app chat.