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Yoco Mobile App: User Guide
Yoco Mobile App: User Guide
Updated this week

Getting Started

Download the Yoco Mobile App

If you haven't signed up yet, you can also do so right on the Yoco Mobile App, and complete your profile for verification and payouts.

✨ Once you’ve installed the Yoco Mobile App, you can log in using the same email address/mobile number and password you created during your Yoco signup.

If you're a staff member, please click on the link sent to you by the business owner. This link was either sent to your mobile number or email address.

💡 To download Yoco Mobile App and complete your profile, you'll need access to WiFi or no more than 250MB of data.

Where can I get Yoco Mobile App?

Our IOS app is available from the Apple App Store

Android:

Our Android app is available from the Google Play Store

Huawei:

Our Huawei app is available from the Huawei AppGallery

Struggling? Please note that your Android device (phone or tablet) must be running Android 6 or above / your Apple device (iPhone, iPod Touch or iPad) must be running iOS 12 or later.


Minimum software requirements:

The Yoco Mobile App is compatible with Android 6 and iOS 12 and higher.

For iOS:

  • iPhone 5S (and above)

  • iPod Touch 7 (and above)

  • iPad 5 (and above)


ForAndroid:

  • Android 5 (Lollipop) and above

  • 800x480 screen resolution and higher

  • 3G/LTE internet connectivity

  • GPS

  • Bluetooth connectivity

  • 512MB RAM or more


The Yoco App is compatible with Android 6 and iOS 12 (and above) smartphones and tablets:
Go here for Android
Go here for IOS
Go here for Huawei


Using a PC/laptop? Sorry, the Yoco App only works on smartphones/tablets. 😔 But you can always use the Yoco Web App from your PC/laptop to manage your Yoco profile after you’ve signed up. Read more about it here.

Finding your way around the Yoco App

At the bottom of the screen, you'll find five tabs for easy navigation:

  1. Home - Where you can keep track of your live Yoco balance, view payouts, request Instant Payouts and access other newly released features.

  2. Sell - This is where all the magic happens! Go here to start a new sale.

  3. Send - Get free access to our online payment tools: Yoco Payment Links, Invoices and Payments Page.

  4. History - Here's where you'll see all your sales and can search for them easily to refund a customer, make a note or re-send a receipt.

  5. More - Access your settings, manage your store, buy more card machines, use online payment tools like vouchers, get on-device help or lock your screen.


Making Sales

Card machines that work with Yoco Mobile App

How to connect to the Yoco Mobile App will depend on the type of card machine you’re using.

Yoco card machines using the cloud to link to Yoco Mobile App

Yoco card machines using Bluetooth to link to Yoco Mobile App

Transacting with Yoco Mobile App

The 'Sell' tab is your gateway to making sales in the Yoco Mobile App. We recommend completing a test transaction using your own bank card. The smallest transaction amount for a test transaction is R2.

(Note: You won't get your first payout until you've transacted at least R15).

Making a sale on Yoco Mobile App:

  1. Log in to the Yoco Mobile App using the login details you created at signup.

  2. At the bottom of the screen select 'Sell'.

  3. The Sell screen will default to 'Enter amount'. Enter R15.00 on the keypad.

  4. Once you've entered the amount, select the blue 'Charge' button at the bottom of the screen.

    On a smartphone:

    Yoco Test Image - 403x426 .jpeg

    On a tablet:

    IS 1.jpg
  5. A pop-up message will ask you to select the payment method. Select 'Card'.

    On a smartphone:

    TP 2.jpg

    On a tablet:

    IS 2.jpg

    IMPORTANT: Yoco card machines only process straight payment methods, where the entire transaction amount is processed. Any custom payment methods won't be authorised or processed by Yoco.

  6. A pop-up message will prompt you to tap, insert or swipe a card.

    7. Once the card has been inserted or swiped, a pop-up message will prompt you to enter your PIN. Enter your PIN on the card machine's keypad.

8. A pop-up message will display that the card transaction is processing.

9. If the transaction was processed successfully, a pop-up message will display the transaction status. You can then choose to send yourself a digital receipt, by selecting 'Send Receipt'.

10. Once you've sent the receipt, select Done.

Hooray! You've done a test transaction and are now ready to start transacting with your Yoco card machine.

Sending receipts

Once you've made your sale via the Sell tab, sending your customer a digital receipt via email or mobile number is easy.

  1. Once you've processed your sale, on the last payment status pop-up, select Send receipt.

    SR1.jpg


  2. Send your customer a digital receipt by either entering their email address, or their mobile number.

    SR 2.jpg



    3. Select Send to send your digital receipt.

Your customer receives their receipt either via email or SMS.

Screenshot 2021-06-10 at 10.49.14.png

Recording a cash sale

1. Tap the “Sell” button and enter an amount over R2, and finalise the sale by tapping on "Charge".

2. Choose "Cash" as your payment type.

3. Enter the amount of cash received.


4. If you receive more cash than the bill total, you'll get the option to enter a tip amount. You'll also be told how much change is due.


Managing Sales

Connecting a card machine to your Yoco Mobile App

Link your card machine with a “dummy” sale

  1. If you haven’t already done so, log in to the Yoco Mobile App.

  2. Tap the “Sell” button and enter an amount over R2.

  3. Click on the blue "Charge" button.

  4. Select the "Card” payment method.


  5. You’ll see a carousel, where you can select the card machine you're using from the options shown. Tap on "This is my card machine" when you see the correct card machine.

    Note:
    Bluetooth card machines (like Yoco Go, Neo and Neo Plus) must first be connected to your tablet/smartphone running Yoco Mobile App via Bluetooth settings.

    For the Neo Touch, it must first be connected to the same WiFi as your tablet running Yoco Mobile App. (No Bluetooth required).


  6. Select the card machine with your serial number and hit “Connect”.


  7. Your tablet/phone running the Yoco Mobile App is now connected with your Yoco card machine.

  8. You may now go ahead and cancel the dummy sale you created.

Link your card machine in your Yoco Mobile App Settings

  1. If you haven’t already done so, log in to the Yoco Mobile App.

  2. Tap the “More” button at the bottom right of the screen, then scroll down until you find and select “Settings”.


  3. Select “Card machine”.

  4. You’ll see a carousel, where you can select the card machine you're using from the options shown. Tap on "This is my card machine" when you see the correct card machine model.


    Note:
    Bluetooth card machines (like Yoco Go, Neo and Neo Plus) must first be connected to your tablet/smartphone running Yoco Mobile App via Bluetooth settings.

    For the Neo Touch, it must first be connected to the same WiFi as your tablet running Yoco Mobile App. (No Bluetooth required).

  5. Select the card machine with your serial number and hit “Connect”.


  6. Your tablet/phone running Yoco Mobile App is now connected with your Yoco card machine.

Enabling tips

To activate tip/gratuity payments on your Neo Touch sales, you’ll need to first configure them in your Yoco Mobile App Settings:

  1. On the Yoco Mobile App, select ”More”, then ”Settings” and ”Point of Sale”.

  2. Mark the checkbox ”Ask for tips on card machine.”

    Once you've enabled it on your Yoco Mobile App, tips will be active on any card machines you've liked to the Yoco Mobile App.

Adding custom payment methods

Custom payment methods allow your business to keep track of the multiple ways to pay for goods, products or services. Whether you accept EFTs, SnapScan or your own Gift Vouchers, you can add these payment methods to bring better control to the money moving through your business.

IMPORTANT: Only the default Card payment method will process card transactions with your Yoco card reader. Any custom payment methods won't be authorised and processed through Yoco, but rather just recorded in your Yoco Mobile App sales history.

How to set up custom payment methods

You can set up custom payment methods in the Yoco Mobile App:

  1. Log in to the Yoco Mobile App

  2. Select Menu, from the navigation bar at the bottom

  3. Select Settings and select Point of Sale

  4. To add a custom payment method, select 'Add Payment Method'.
    You'll have Card and Cash set up as default payment methods already.

  5. Give your custom payment method a name, choose any icon from the options provided, and select Add.

    Add Custom Payment Method -271x466.jpeg

Please note that adding a custom payment method is purely there to keep a record of these types of sales. When making a sale and selecting any of your custom payment methods (e.g. SnapScan from the example above), the payment won't be processed or authorised through Yoco or any other platform, but rather a record of this sale will be created and available in your sales history.

Editing custom payment methods

Once you've set up all your custom payment methods, you can easily edit them, or even delete them. Here's how:

  1. Log in to the Yoco Mobile App

  2. Select Menu, from the navigation bar at the bottom

  3. Select Settings and select Point of Sale

  4. Scroll down to Custom payment methods, and select the payment method that you'd like to edit.

  5. Make your edits (Icon and Name), and then select Save.

    If you'd like to delete a payment method, select Delete, and then again Delete on the pop-up.

Adding tabs for your customers

Saved Bills and Tabs allows your business to easily run tabs, tables and accounts. It allows for any scenario where you may not want to process each sale immediately after ringing it up.

Saved Bills lets you take any bill they are busy with and save it under a name of your choice, for example “Table 1”. You can then retrieve this easily from your sell screen. Once a bill is saved, you can continue to process other sales, coming back to the saved bill at any time by simply tapping the "Bills" button.

An additional item can also be added to a saved bill, by first loading the bill from the Bills screen, and then adding items to it.

Some ideas for using saved bills in your business

  • Run a tab for your customers saving the bill under their name, and process the payment at the end of the evening.

  • Save bills that correspond to the table numbers in your venue, so that you can only need to request payment at the end of the meal or service.

  • Use saved bills as a way for customers to purchase on account, and then settle their balance at the end of the week or month.

Using Saved Bills

From your smartphone:

  1. Open the Yoco POS App.

  2. Select Sell from the navigation bar at the bottom.

  3. Select All Items, select Products, and add a product to your cart.

  4. Select the blue cart (trolley) icon, to the left of the green Charge button.

  5. Select Save Bill, located at the top of your screen.

  6. You now have the option to name the bill. If you choose to not name it, it will be saved as the current time.

  7. Tap Save to save the bill.

  8. You will now return to a new cart. On this new cart, you can tap the Bills button to view all of your current saved bills. You can also search by the names of your bills on this screen.

  9. To open and pay a bill, select Bills in the Sell tab. Select the bill you wish to pay and the items and amount will load into your cart. You can then add additional items to the bill, or make any other modifications that you need (such as adding a bill discount or a note).

From your tablet:

  1. Open the Yoco POS App.

  2. Add products to your cart.

    Add Bill 1.jpg
  3. On the top of your cart, you will see a Save Bill button. Tap it to save the bill.

  4. You now have the option to name the bill. If you don't name it, the app will just save it with the current time.

  5. Tapping Save will save the bill, and you will return to a new cart.

  6. On this new cart, you can tap the Bills button to view all of your current saved bills. You can also search by the names of your bills in this screen.

  7. If you open a bill, it will load into your cart. You can then add additional items to the bill, or make any other modifications that you need to (such as adding a bill discount or a note).

    Add Bill 4.jpg

Splitting a Bill

If your customer wants to pay a bill using two payment methods, like card and cash; or if you have two customers that want to share payment on a bill, you can split the bill.

On a smartphone:

  1. Open the Yoco Mobile App.

  2. Select Sell from the navigation bar at the bottom.

  3. Once you've entered an amount or added a product into the cart, select the green Charge button.

  4. On the pop-up that displays, select Split Bill.

    SB1 - 450X477.jpeg
  5. On the Split Bill screen, select Add payment.

    SB2 - 450X477.jpeg
  6. Select your payment method.

  7. A keypad will display prompting you to enter the Amount Tendered.

  8. Once the amount has been entered, select Pay, located at the bottom of the screen.

  9. Once you've processed the first payment, a payment confirmation pop-up displays. Send your customer a receipt, and then select Done.

  10. On the main Split Bill screen, the first amount you've tendered will display as a line item. Select Add Payment to process the payment on the next portion of the split bill. At the bottom of your bill, the Bill total, Amount Remaining and Total Paid is displayed.

    SB3 - 450X477.jpeg
  11. If you'd like to view a receipt, send a receipt, or refund any portion of the split bill, simply select the icon to the right of the tendered amount line item.

    SB4 - 450X477.jpeg
  12. Once you've paid all the portions of the split bill, close the bill by select Close Bill at the bottom of your bill.

    Congrats, you've split and paid a bill!

Doing a refund

  1. View your sales history on the Yoco Mobile by tapping the "History" button, and select the sale you'd like to refund from the list.

  2. Select the little icon with three dots surrounded by a circle, at the bottom right of the payment details.

  3. Hit "Refund".

  4. Enter your customer's email address or phone number, so they can receive a notification about their refund.

  5. Choose a reason for the refund from the list of drop-down options.

    Note: The reason for the refund is only recorded in your own sales history, and is not shared with your customer on their refund receipt.

  6. Tap "Refund".

    Note: Refunds can't be undone after this point in the process, please double check that you're sure you'd like to continue.

  7. Once a sale has been refunded on Yoco Mobile App, it'll also be reflected in your sales history and sale details.


Using the Sales History

See your sales history

To see all your business's combined Yoco sales and manage your sales further, open the Yoco Mobile App and press the "History" tab at the bottom of the screen. You'll get a breakdown of your sales by day (and time), with a summary of total sales and tips for each day.

see your sales history

Here's what the icons mean:

what the icons mean


Struggling? If you're struggling to load or view your sales history, it could mean that your connectivity is spotty. Make sure the device you're using to access the Yoco Mobile App or Yoco Web App is connected to a stable network or WiFi.

Get more sales details

Tap or click on a sale from your History to see these details:

  • The date and time the sale took place.

  • The payment status.

  • The subtotal, VAT and total (incl. tax) amounts charged.

  • The tip amount added (if any).

  • The note added (if any).

  • The payment method (cash or card).

Search for a specific sale

If you're struggling to spot the sale you're looking for just by scrolling through your Sales History, no sweat - we've got you covered with all the filters you could need to zero in on it.


In your Yoco App Sales History, you can search for a sale by date, amount, receipt number, bill number, or sales note details.

Here, you can also filter your search by payment type, payment status, device (which card machine the sale was made on), and date (range).

specific sale.jpg

Add a sales note

Tap or click on a sale from your History to add a note:

  1. From the sale details on your Yoco Mobile App, tap "Add note".

    sales note 1.jpg
  2. Enter anything you want to remember about this sale in the pop-up box.

    sales note 2.jpg
  3. Press "Save note".

    sales note 3.jpg

Re-send a receipt

Tap or click on a sale from your History to re-send a receipt:

  1. From your sales details on the Yoco Mobile App, tap "Send receipt".

    receipt 1.jpg
  2. Enter your customer's email address or phone number.

    receipt 2.jpg
  3. Tap "Send receipt" and a success message will show when completed.

Process a refund

Tap or click on a sale from your History to process a refund:

  1. From your sales details on the Yoco Mobile App or Yoco Web App, press "Refund".

  2. Enter the email address or mobile number of the customer you're refunding - they'll get a notification too.

  3. Choose a reason for the refund, for your own reference.

  4. Press "Refund" only when you're ready to process - you can't undo this later.

    Find out more about how refunds work here.

Track your payouts

On the Yoco Mobile App home screen, tap "View payouts".

From here, you can see your next payout balance, and view all your payouts by date.

We'll also email you a monthly statement with all your payouts, fees, and transactions recorded for your reports and reference.

Struggling? If you're struggling to send a receipt or process a refund, it could mean that your connectivity is spotty. Make sure the device you're using to access the Yoco Mobile App is connected to a stable network or WiFi.


Managing your Yoco profile

Buy another card machine

🚀 Sales picking up and it's time to take another step in your business growth?

You can link as many Yoco card machines to your business profile as you like. You can also purchase a mix of different Yoco machines, according to what suits your business best.

  1. From the Yoco Mobile App, tap on the 'More' tab, then 'Buy card machines'.

    Buy another card machine - tap more on screen
  2. Pick your new baby, and we'll deliver it for free, already linked to your profile in 2-3 days.

    Buy another card machine - choose a machine

Getting your card machine somewhere else?

If you get a card machine from another shop or outlet, it won't be automatically linked to your profile. Here's how to get started and selling:

👉 When you switch on your new Yoco card machine, log in using your Yoco profile details. This should automatically add the card machine to your profile.

🛠 You can also manually link your new card machine to your profile from the Yoco Web App here, by pressing 'Add Card Machine' and entering the serial number (on the back of the card machine).

🎁 If you're getting your card machine second hand from another business, you'll need to make sure that it has been removed from the previous owner's profile. They can do this in their Yoco Web App here, by pressing 'Remove' next to the card machine they're handing over to you. We'll have to first contact the previous owner to confirm the transfer, and then you'll be able to link it with can your profile.

Cashflow booster shots

Payout timing and cashflow

Yoco totals your sales at midnight every day and actions your payout the next day. Sales after midnight will be part of the next day's payouts.

After that, it can take 1-2 working days to show in your bank account, depending on your bank. Public holidays and Sundays cause a one day delay because the banks are closed.

Instant Payouts

Yoco is proud to be the first payments provider in South Africa to offer this special speedy service! It enables you to get paid out from the sales you make within minutes - if not seconds - and be able to access your money when you need it.

With Yoco's Instant Payouts, you can have peace of mind that you're able to respond quickly to any unforeseen cash flow challenges, as they arise. Learn more here

Get Yoco Capital

Yoco Capital is a fast, flexible cash advance for Yoco customers, in exchange for a fixed percentage of your future card sales. Unlike a loan, there are no penalties or late fees and your repayments slow down (or stop) when your sales do. Learn more here

If you haven't been given a Capital Offer, select the "Let me know" button on your Capital page, and we'll call you as soon as you qualify for an offer.



Basic profile maintenance

Reset your password

If you're struggling to log in to your profile, because you can't remember your password, no stress, we've got you covered!

  1. Select 'Forgot your password?' in the Yoco Mobile App.

    Reset your forgotten password - reset via website
  2. Enter the email address or mobile number linked to your Yoco profile.

    Reset your forgotten password - recovery contact details
  3. Then press 'Reset my password'.

  4. Check your email or SMS inbox for a message from Yoco, open it and click on 'Reset here'.

  5. Once it opens in your browser, enter and confirm your new password, and then click 'Submit'.

Congrats! You can now log in again, with your new password. 🙌

Change your password

If you want to change your password, you can do so straight from the Yoco Mobile App in seconds:

  1. From the Yoco App, tap the 'More' tab, 'Settings' and then 'Change password'.

    Change your Password - press change password
  2. Enter your current/old password, and your new password, and then confirm it.

    Change your Password - enter new password
  3. Tap 'Save' and we'll confirm your password reset.

You can also change your password from the Yoco Web App here.

Change your basic profile information

You can change your basic profile details - like your trading name, phone number, business VAT number, and tax settings - from the Yoco Mobile App:

💡Your basic information is what is shown on your free receipts.​

👀 This telephone number does not have to be the same mobile number linked to your Yoco profile, and you can choose whichever line is the most convenient to share with your customers.

  1. From the Yoco Mobile App, tap the 'More' tab, 'Settings' and then 'Business details'.

    Change your basic profile information - click business info


  2. Edit your details and tap 'Save'.

    Change your basic profile information - edit details

Change your trading address

🏡 We have to record your trading address to comply with financial safety regulations. You can edit your trading address on the Yoco Mobile App:

  1. From the Yoco Mobile App, tap the 'More' tab, 'Settings' and then 'Business details'.

    Change your trading address - make changes
  2. Scroll down to edit your new trading address, and tap 'Save'.

Change your bank details

  1. From the Yoco Mobile App, tap the 'More' tab, 'Settings' and then 'Bank Account'.

  2. Enter your new bank details and hit 'Submit'.

    Change your bank details - enter bank details
    Change your bank details - enter new bank details

Note: The bank account you use must be South African and transactional. You may need to submit proof of bank with a Bank Letter (or other verification), if requested by our team. We'll run standard industry checks to verify the bank account before we can use it for your payouts.

🙋 For a self-employed person/ sole trader: You must own the bank account. No proof needed.

🏪 For a Private Company (Pty) Ltd: You must be one of the Directors, and the bank account must be in the name of the registered company (with the same CIPC number). No proof needed.

💒 For all other types of businesses, check out our verification checklist for more details here.

Change your Yoco profile contact details

The phone number and email address linked to your Yoco Profile are there to keep your details and business information safe. They also serve as a way for us to contact you with important or sensitive notifications and updates about your profile and/or payments.

🔒 Because these details are used for your profile security, we'll always authenticate this step by sending you an SMS confirmation link to your currently linked phone number. Only once you click on this link will we save the changes you requested.

Change the business owner details on your Yoco profile

If you want to change your Yoco profile ownership details, we'll need to first verify the new owner's personal and business details. This may mean starting the onboarding process from scratch. Either way, only a human from Yoco Support can help you with transferring your profile to a new owner.

Which version of the Yoco Mobile App do I have installed?

  1. Open the Yoco Mobile App.

  2. Select Help, from the navigation bar at the bottom.

  3. Scroll down all the way to the bottom, underneath "Test your internet connection", you'll see the version of your Yoco app.

    We're constantly working on improvements and enhancements to the Yoco Mobile App. So, for the best Yoco experience, we'd strongly suggest that you update the Yoco Mobile App, whenever a newer version becomes available.

Do I have the latest version of the Yoco Mobile App installed?

  1. Search "Yoco" in Google Play (Android), App Store (IOS) or AppGallery (Huawei)

  2. If the Yoco app page says "Update", then you don't have the latest version installed.

  3. Select Update to install the latest version.


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