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Yoco Online Vouchers: FAQs
Yoco Online Vouchers: FAQs
Updated over a week ago

Now it's simple for your customers to support you whenever they can. Create your online Gift Voucher page in the Yoco App, share it online, and sell them to your customers - anytime, anywhere. Now all that's left to do is look forward to when they redeem the voucher in person.

How to send a gift voucher

From the Yoco App

  1. Open the Yoco App

  2. Select More from the navigation bar at the bottom

  3. Under Gift Vouchers, select Share a voucher

  4. Share your voucher link on social media, your website or anywhere your customers can find it.

From the Yoco Business Portal

  1. Log in to the Business Portal

  2. Select Sell Online from the left menu

  3. Choose Gift Vouchers

  4. Activate your Gift Vouchers page

  5. Share your voucher link on social media, your website or anywhere your customers can find it.

Customers can then buy the vouchers and you can track everything in the Yoco App. You get paid when the voucher is bought, not when it's redeemed in-store.

How can a customer redeem a gift voucher?

Once a customer buys a Gift Voucher from you, they are shown a unique voucher code after making the payment. They will also be emailed the voucher code automatically for safe storing. They can then visit your business and on checkout request to pay with the voucher code. The voucher amount will then be offset with the checkout amount and they can settle the balance by card or cash.

How do I process a payment with a gift voucher?

1. Open your Yoco App
2. Select Sell from the navigation bar at the bottom
3. Enter the checkout amount
4. Select Charge
5. Select Voucher
6. Enter the unique voucher code
7. Select Submit

Will my customers carry a balance on the gift voucher?

Yes. If the voucher amount exceeds the checkout amount, the Gift Voucher will carry the balance to be redeemed whenever they visit your business again. This means customers can support you now, and their balances are automatically tracked for them.

How do I share my Gift Voucher page with my customers?

Once the Gift Voucher feature is activated, you'll receive your own unique Gift Voucher page link. This link can be shared with your customers through Whatsapp, SMS, Email or on your social media channels, including Facebook, Twitter, and Instagram. It’s that easy to get your social media followers to support your business, just by sharing your Gift Voucher page with them.

How do I know when a gift voucher is purchased?

Once you've shared your Gift Voucher link with your customers, you'll receive an email after every voucher purchase. This email will contain the voucher amount and the customer email address.

How long is a Gift Voucher valid for?

3 years from the date of purchase.

Can Gift Vouchers be redeemed with online purchases?

Currently, Gift Vouchers can only be redeemed in-store using the Yoco Point of Sale App at checkout. However, if a customer wants to redeem a voucher for an online purchase, they can send you their unique voucher code and you can accept it as a payment method for the goods ordered.

What are the transaction fees?

For online payments, our transaction fees range from 2.6% to 2.95% for Visa/Mastercard payments, and for international cards it ranges between 3% and 3.4% - depending on your turnover and fees package. Online payments incur a minimum fee of R2.26 per transaction. Instant EFT has a fixed 2% (ex VAT) fee - with same day settlement.

The more you transact, the less you pay.

Get more details about how Yoco fees work here.

How do I process refunds on Vouchers?

Go to the Sales History from the Yoco App or Business Portal. Identify the payment, click on it and select refund. Follow the prompts to use a secure refund PIN.

Find out more about how refunds work here.

How do I get paid?

All online payments are linked to your existing Yoco profile, and money will be paid out within 2 business days as part of your usual payouts .

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