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Neo Touch: Get ready to sell
Neo Touch: Get ready to sell

Here’s everything you need to get started with your Neo Touch setup.

Updated over 4 months ago

There’s a new Yoco POS App, and an updated Yoco Mobile App to better run and manage your sales and business with Yoco! 🎉

If you're considering using the Yoco Neo Touch with the Yoco POS, you can now download the new POS App for free to streamline your sales.

The Yoco Mobile and Web App is still where you can manage your Yoco profile, products, staff, and settings.

Power up and log in

It's time to power up and log in to your Neo Touch to get started!

Enter your email or phone number, and the password you created during signup, and tap "Log in".

Struggling? Tap "Forgot your password?" to reset your password, with a link sent to your phone or email. You'll need to make sure you use the same details you used to sign up. Or, chat to us about it here.

Get connected

How to connect to WiFi

  1. Go to the Neo Touch home screen.

  2. Tap on the cog (settings) icon in the top left of the home screen.

  3. Click the "Network & internet" option.

  4. Toggle Wi-Fi on and select it.

  5. Select your Wi-Fi network and enter any passwords as necessary.

Choose your SIM

The Yoco Neo Touch comes with one free 4G SIM card with unlimited data (also free, for life) to use Yoco! 🙌

Your Neo Touch may or may not include a backup SIM in the SIM slot. If you start making sales on your Neo Touch and struggle with connectivity in your area, you probably have 2 SIMs and can switch to the backup SIM instead.

💡The data on your Yoco SIMs can only be used with Yoco, it's not possible to create a hotspot, and the SIMs won't work in another device.

How to swop SIMs (if you need to)

  1. Use the SIM slot tool included in the box to unlock and gently remove the SIM card tray on the right hand side of your Neo Touch.
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  2. You'll find 2 SIM cards in the tray: Your active SIM on the right and the backup SIM on the left (inactive). Swop the SIM cards around, so that they're inserted in the opposite position.
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  3. Slide the SIM card tray back into the card machine until it clicks into place.

If your Neo Touch did not come with a backup SIM, this means that the SIM card it comes with is able to roam across all networks for optimal connectivity (without the need for a backup).

Get set up

Customise your Yoco receipts

Make your receipts your own by adding your contact details, slogan, trading hours, social media handles, logo, and more - here's how:

Step 1: Update your business details

Log in to the Yoco Mobile App or Yoco Web App here, and select your business name to open your Business Settings. Next, select the Receipt Settings tile, where you can edit or update your trading name, VAT number, default VAT % charge, phone number, and trading address.
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Step 2: Polish your professional receipts

Select the Edit button to add or edit your Yoco receipt details.
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Receipt details:

You can customise and use whichever of these options suits your needs - they're all optional extras to help you take advantage of the free advertising space and professional edge.

  1. Upload your logo in any image format from your device, and update your basic business details (like your VAT number, address and contact details) by editing your business details here.
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  2. Choose your Receipt Type (Receipt or Tax Invoice) - Both will still show a VAT breakdown, but will have different headings.
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  3. Add your Company Slogan - usually just one short sentence to describe your business' essence. It could also be your name, or anything else that you'd like to tell your customers in a short line.
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  4. Enter a Receipt Footer - this can be absolutely anything and you have a little more room to work with: from opening hours, delivery details, latest specials and discounts, to extra contact details. You can update this as often as you like!
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  5. Show your phone number? Choose whether or not you'd like your profile phone number to be shown on your receipts. It's automatically turned on, so if you don't want this, just click on the green toggle button.

  6. Social Media Handles: Add your Facebook, Twitter and Instagram handles to boost your social traffic.

Step 3: Preview your receipt

Make sure you're happy by taking a look at the final product! Your receipt preview is always available right at the top of your Receipt Settings page, simply select the Preview button to view it in full.

If you're not satisfied, you can simply hit the Edit receipt button to make adjustments.

Neo Touch on its own (without a POS)

Enable Sales Tools

Do you still take some cash payments? Would you like your customers to be able to tip you for great service? Have staff who could use a secure handover? The Yoco Neo Touch has the sales tools you need!

To activate them, press on sales tools from the home screen.

Here, you can switch on the toggle for Cash Sales, Tips and/or Staff switching.

When accepting payments on your Neo Touch, you'll now have the option to:

  1. Choose whether the payment is cash or card (if cash is enabled)

  2. Your customer will be asked if they'd like to add a tip (if tips are enabled)

  3. Your staff can switch users on the Neo Touch using their staff PIN or passwords (if staff switching is enabled).
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    ​Check out this guide on inviting staff and creating PINs for secure staff switching.

Connect your Neo Touch to a Point of Sale

Get ready to connect using the cloud

Step 1: Make sure your card machine is linked to your Yoco profile

  1. Find your Neo Touch’s serial number, on the back. It'll look something like this:

💡 Please make sure to use the serial number on your Neo Touch card machine, not the one on your charging stand.

2. Make sure your Neo Touch (with its unique serial number) is linked to your Yoco profile. If you bought your card machine from Yoco online, it should already be linked to your Yoco profile - but, if you got it somewhere else, you'll still need to take this step.

Head to the Yoco Mobile or Web App here and add your card machine in the Manage Tab, by entering the serial number.
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Still struggling? Please reach out to our Support team.

Step 2: Connect your card machine to your chosen POS App

1. If you haven't already done so, and you'd like to use the Yoco POS to streamline your Neo Touch sales, make sure to download the Yoco POS App.

2. Turn on the Neo Touch device it will initially be in standalone mode, ie. the home screen will say “Good morning”.

3. Connect your Neo Touch to the same WiFi network as your POS:

(i) Go to the Neo Touch home screen.

(ii) Tap on the cog settings icon in the top left of the screen.

(iii) Choose to connect to the same WiFi as your POS.

4. If you’ve ever used another card machine with your POS, make sure to turn it off completely while you link your POS with the new Neo Touch.

5. Link your card machine with your Yoco POS, by creating a sale and then selecting your card machine from the carousel of options.

The Neo Touch will have the “Ready for Transaction” message when connected.

Connect to Yoco POS

Link your card machine in your POS App Settings

  1. Go to the More tab, and select Card Machines under the Manage Point of Sale settings section.
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  2. You’ll see a carousel, where you can select the card machine you're using from the options shown. Tap on "This is my card machine" when you see the correct card machine.
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    ​Note: Bluetooth card machines (like Yoco Go, Neo and Neo Plus) must first be connected to your tablet/smartphone running Yoco POS App via Bluetooth settings.
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    For the Neo Touch, it must preferably first be connected to the same WiFi as your tablet running Yoco POS App. (No Bluetooth required). 
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  3. Select the card machine with your serial number and hit “Connect”.
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  4. Your tablet/phone running the Yoco POS App is now connected with your Yoco card machine.
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Link your card machine with a “dummy” sale

  1. From the (Home) Sell screen, enter an amount over R2.
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  2. Click on the blue Charge button.

  3. Select the Card payment method.
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  4. You’ll see a carousel, where you can select the card machine you're using from the options shown. Tap on "This is my card machine" when you see the correct card machine.
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    ​Note: Bluetooth card machines (like Yoco Go, Neo and Neo Plus) must first be connected to your tablet/smartphone running Yoco POS App via Bluetooth settings.
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    For the Neo Touch, it must preferably first be connected to the same WiFi as your tablet running Yoco POS App. (No Bluetooth required).
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  5. Select the card machine with your serial number and hit “Connect”.
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  6. Your tablet/phone running the Yoco POS App is now connected with your Yoco card machine.
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  7. You may now go ahead and cancel the dummy sale you created, or use it as a chance to complete a test transaction using your own bank card.
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Connect to Lightspeed Restaurant K-Series POS

Link your card machine with a “dummy” sale

  1. In the Lightspeed Restaurant POS K-Series app, select an item to pay and close a sale with Yoco.
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  2. The POS will try to connect to any card machines that have previously been linked. This should fail if you’ve turned off all older card machines.

  3. You’ll then be prompted to try/link another device. Select “Try another card reader”.

  4. A carousel will appear, where you can select your card machine from the options shown.

  5. Select the Neo Touch with your serial number, and click “Connect”.

  6. Your tablet running Lightspeed Restaurant POS K-Series app is now connected with your Yoco Neo Touch.

  7. You may cancel the dummy transaction you created in order to pair your card machine.

Link your card machine in your Lightspeed POS Settings

You can also connect your Neo Touch to your POS from your Lightspeed Restaurant POS K-Series app Settings, but only if your have the required permission to access this feature. Find out more here.

Sending receipts with Lightspeed Restaurant K-Series POS

If you’re using Lightspeed Restaurant K-Series POS, your customers will get their payment receipts issued from the Lightspeed app. Learn more about your Lightspeed receipts here. You can however re-send a receipt from Yoco Mobile App, but it will be look like your Yoco receipt, customised with your details (above).
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​Here's an example of a Lightspeed POS receipt:
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Connect to Lightspeed Retail X-Series POS

Link your card machine in your Lightspeed POS settings

  1. In your Lightspeed X-Series POS app, go to your Settings, then Hardware, and finally Terminal pairing.

  2. You’ll need to login with your existing Yoco login details, in order to pair your terminal.
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  3. This is required only on the first connection with your Neo Touch, and only a user with Admin / Manager permissions may complete this step.

  4. A carousel will appear, where you can select your card machine from the options shown.

  5. Select the Neo Touch with your serial number, and click “connect”.

  6. Your tablet running Lightspeed Retail POS app is now connected with your Yoco Neo Touch.

Find out more here.

Sending receipts with Lightspeed Retail X-Series POS

If you’re using Lightspeed Retail X-Series POS, your customers will get their payment receipts issued from the Lightspeed app. Learn more about your Lightspeed Retail receipts here. You can however re-send a receipt from Yoco Mobile App, but it will be your customised Yoco receipt, customised with your details (above).

Connect to Loyverse POS

Link your card machine in your Loyverse POS settings

  1. In your Loyverse POS, go to "Settings", then "Payment type" and finally "Add Payment type".
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  2. Select "Yoco" and specify where you'd like it available, if you have multiple stores.
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  3. Once the payment type is created, you'll need to log in to Yoco.
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  4. Use your Yoco login details - this is the same email address or mobile number and password you created when signing up with Yoco. You can reset it if you've forgotten your password.
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  5. Choose the Neo Touch from the carousel that pops up.
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  6. Select the available card machine with your Neo Touch's serial number from the list.
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  7. Congrats! Your Yoco card machine is now connected to your Loyverse POS.
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Sending receipts with Loyverse POS

If you’re using Loyverse POS, your customers will get their payment receipts issued from the Loyverse app. Learn more about your Loyverse receipts here. You can however re-send a receipt from Yoco Mobile App, but it will be your customised Yoco receipt, customised with your details (above).

Struggling? Check out our New Touch Cloud Troubleshooting Guide here.

Activate Cash and Tip payments

Enabling Tip payments

Note: Cash is automatically a payment option when transacting with Yoco.

From the Yoco Mobile/Web App (for the Yoco POS)

You can manage your business tip settings (which will be applied across all your Yoco card machines and/or Yoco POS), from your Tip Settings page in your business settings.

💡 When you set up your tips on the Yoco Web or Mobile App, all your card machines (and Yoco POS) will automatically be updated as per your selection.

For Tips and Cash on Lightspeed K-Series POS

To activate tip/gratuity and cash payments on your Neo Touch sales, you’ll need to first configure them in your LightSpeed Restaurant POS K-Series app settings.

Note: You won’t be able to use Tips or Cash without first enabling them on your POS, even if you activate them on your Neo Touch Sales Tools first.

Lightspeed Support Resources

Lightspeed Hospitality Help Center

Lightspeed Hospitality Compatible Devices

For Cash and Services on Lightspeed X-Series POS

Note: To activate selling services and cash payments on your Neo Touch sales, you’ll need to first configure them in your LightSpeed Restaurant POS X-Series app settings.

You won’t be able to use Cash without first enabling them on your POS, even if you activate them on your Neo Touch Sales Tools.

Lightspeed Retail Help Center

For Sales tools and Tips on your Loyverse POS

To use any sales tools like cash rounding, shift management or discounts, you’ll first need to set them up in your Loyverse POS app settings.

The Loyverse POS also allows tips to be added to a bill on the POS, from the "Back Office" section of the app:

  1. Select "Settings" and then "Payment types".

  2. From the listed payment types, select "Yoco".

  3. Turn the button for "Collect tip" to the on position.

  4. You can add up to 3 different pre-set tip percentage amounts.

  5. If you'd like to allow custom tip amounts, turn the button to "on".

Next: Get trading!

Related Articles
Neo Touch: Trade
Neo Touch: Manage Payments
Neo Touch: Troubleshooting
Yoco Neo: User Guide
Yoco Neo Touch: FAQs
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