Neo Touch: Start here
Updated over a week ago

The first chapter of your personal handbook for managing your payments with Yoco!


New to Yoco?

Welcome! Great things are about to start happening, and we're delighted to be a part of it. But first, let's get you what you need to join Yoco and get started!

Step 1: Get Yoco from your app store

First, you’ll need to open the Yoco POS App page in whichever app store you use. You can do this by following this link, or scanning the QR code that pops up after you’ve selected to ‘Sign up’ on your Neo Touch. Here, you can also choose to have the link SMSed to you instead.

Scanning the QR Code on your Neo Touch help screens:

You need a smartphone, tablet or laptop with a camera and you'll need to be connected to the internet to do this:

  1. Open your camera app.

  2. Point your camera at the QR code and hold steady as if you're taking a picture of it.

  3. Tap on the link when it appears at the top of your screen.

Struggling? No link popping up? Focus the camera on the QR code by gently tapping it on your camera screen. Or, ditch the QR code and type this address directly into your web browser: yoco.com/app

Step 2: Download the Yoco POS App

When you open the app download link (yoco.com/app), you can just click or tap on "Download" after the Yoco POS App page has opened in whichever app store you use. To download Yoco POS and complete your profile, you'll need access to WiFi or no more than 250MB of data.

Note: We advise that it’s best to use an iPad or tablet as your countertop solution. Yoco POS is compatible with Android 5 and iOS 12 and higher.

Minimum software requirements:

For iOS:

• iPhone 5S (and above)

• iPod Touch 7th Gen and above

• iPad 5th Gen (and above).

For Android:

• Android 5 Lollipop (and above)

• 800x480 screen resolution and higher

• 3G/LTE internet connectivity

• GPS enabled

• Bluetooth connectivity

• 512MB RAM or more

For more on using Android with Yoco, click here.

Step 3: Sign up with Yoco

Download the free Yoco POS App and sign up now: yoco.com/app

Yoco Signup is free and simple. You don't need a registered business or a business bank account - you can also sign up as a sole trader with a private bank account.

What we'll need from you

Note: if you're not the sole owner of the business, you must be a director, partner, or member of the business you're signing up for.

  1. Email address: this will be used to contact you with important messages and notifications about your profile.

  2. Mobile number: this is for security authentication and notifications. Please use an active number for yourself or your business.

  3. Identification: We only accept original identification documents, which must be current and valid (not expired).

    RSA IDs: - Green ID book/ Smart ID card/ SA Passport


    International IDs: - Passport and Work/ Study Visa (that allows business activity)

  4. South African Bank Account: must be transactional (that means, your account can make and take payments). If you're signing up as a sole trader, this bank account must be in your name. For all other signups, the business or organisation must own the bank account.

  5. Address: This is where you operate from, it may also be your home address.

Once you're done, you can start taking payments from your customers straight away, so you never miss a sale. We'll verify your details, before we can pay you out.

Next? Find out how to get verified for payouts, here.


Already have a Yoco profile?

Sweet! If you're already part of our ecosystem and you got your Neo Touch from Yoco online, it'll already be assigned to your profile and you can skip ahead to logging in.

If you got your card machine somewhere else, you can link it to your profile by logging in on the Neo Touch with your Yoco profile details.

Step 1: Find the serial number

Get your Neo Touch serial number by turning it over. It'll look something like this:

Start already have a Yoco Profile Find Serial Number

💡 Please make sure to use the serial number on your Neo Touch card machine, not the one on your charging stand.

Step 2: Link your Neo Touch

Next, head to the Portal and add your card machine by entering the serial number.

Step 3: Make sure your profile is verified for payouts

Check out the Yoco POS App and make sure your profile is ready to receive payouts. Find out more here.


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