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Payouts: Guidelines & Schedule
Updated over a week ago

We’ve recently released a new (and improved) Yoco Web App to replace the Yoco Business Portal. If you haven’t yet made the switch, you can still find details on using the original Yoco Business Portal below...

To join the future with us, find out about the new Yoco Web App here.

Payout Basics

To get your Yoco Payouts settled into your bank account, you’ll need to first complete your profile setup, and submit your original ID and bank details, as well as any verification documents requested by Yoco (if needed).

This is why it’s so important to first make sure that you have everything you need to complete setup for payouts, before you start transacting or making sales.

Make sure your profile is ready to receive payouts:

  1. Confirm your identity: Upload your original ID or Passport straight from the Portal (here), or from the Yoco App.

  2. Enter your bank account details: This has to be a South African account, that’s also transactional — that means Yoco can debit and credit it. The account must be in your name, or if you’re signing up for a business, the account must belong to the business. Enter your details in the Portal here, or from the Yoco App.

  3. Submit your verification details: Depending on how your business is structured, we may need some extra details or documents in order to complete your verification process. Don’t worry! This might not even apply to you — check out the Setup FAQs for more details.

  4. Complete your Business Details: Tell us where you operate from.

Payout Schedule and Timing

At midnight everyday Yoco reconciles your transactions for the last 24 hours so that we can make payment to you the next day. This payout can then take 1-2 business days to reflect in your bank account, depending on your bank.

Any card transactions you process after midnight are considered part of the next day's transactions. These transactions will be included when your total is reconciled on the following day.

Sundays and public holidays are non-banking days, so they delay the payout process. For example, if Monday is a public holiday, your transactions from midnight on Friday until midnight on Monday, will reflect in your account by the next Wednesday.

Please note: You need a minimum balance of R15 to get paid out.

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Yoco transaction fees

Your Yoco fees are deducted from your sales total, before you’re paid out. At the moment, there are two different fee structures at Yoco. We recently updated our fees, to offer better rates to new customers joining our ecosystem. We’ll soon be expanding our range of pricing options further, and opening them up to everyone on the platform. However, for now, there are two different fee packages that coexist. Read more about fees here.

Keeping track of your payouts

You can view all your payouts on both your Yoco Portal (here) and Yoco POS App: navigate to Sales and Refunds → Payouts. Here, you can see all your payout records and track when your next payout will be settled. Your payout history can be exported for your own records for accounting, and you can also click on each individual payout to see a list of the individual card transactions that were included in that particular settlement amount.

You’ll also receive an official invoice every month, via email, stating all the amounts paid out to you.

Haven’t received your first payout? Double check our guide on verification requirements here, and make sure you’ve completed your setup for payouts.

Haven't received an Instant EFT settlement? If the transaction involved in the instant EFT is flagged as risky by our financial monitoring systems, there may be a settlement delay.

More details about how Yoco fees, balance and payouts work together here.

Viewing your Yoco payouts

You can access a full detailed list of your Yoco payouts via the Business Portal.

To access your detailed payouts:

  1. Log in to the Business Portal, click on Sales And Refunds, and then Payouts.

  2. The following information is then displayed:

    1. BALANCE - This is the current balance of your payouts, which includes all your Yoco card payments you've made (minus any refunds, reversals, and Yoco fees applicable) since the last time a payout was processed for your profile. Note: It may take a few days for a reversal to be reflected in your balance.

    2. PROCESSING - This is the amount that’s being processed for your next payout.

    3. LAST PAYOUT - This is the amount that was last paid out to you.

  3. If you'd like to view payouts for a specific period, you'll find a date picker to the right of the screen, by Payout History. If you'd like to export the payouts that you have filtered, select the Export button to export to a .csv file of your payouts.

Viewing your last and outstanding payouts

On the Business Portal Dashboard, the top two tiles on the left display:

  1. The balance of your day's transactions.

  2. Your payout/s being processed. If you'd like to view our payout guidelines , select View Schedule.

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