Yoco Neo Touch: FAQs
Updated today

We’ve recently released the new (and improved) Yoco Web App to replace the original Yoco Business Portal!

If you haven’t yet made the switch, and are still using the old Business Portal to manage your profile, get the original Neo Touch FAQs here.


How do I get started on the Neo Touch?

Switch your Neo Touch on by pressing the power button for 3 seconds. Follow the prompt on screen to sign up if you don't have a Yoco profile, or log in if you do.


What can the Yoco Neo Touch do?

The Yoco Neo Touch as standalone (without using a POS)

Everything you need for great drama-free payments! You can also create sales notes, accept tips, record cash and view your sales history right on the card machine. You're also able to process refunds and conveniently send free SMS and email receipts. If you have staff, you can perform a secure handover using staff switching right on your card machine.

Note: When using your Neo Touch as a standalone (without connecting to a Point of Sale), you won't have access to features like product catalogues or stock management.

The Yoco Neo Touch using Yoco POS (tablet)

The perfect countertop solution for your business, drama-free payments and more! Thanks to the latest in cloud technology, the Yoco Neo Touch can now also be used while connected over the internet to a Point of Sale - no Bluetooth required. This integration unlocks more features for your business such as staff switching, product catalogues and inventory management.

Note: We advise that it’s best to use an iPad or tablet as your countertop solution. Yoco POS is compatible with Android 8 and iOS 12 and higher.

The Yoco Neo Touch using another supported POS (tablet)

Thanks to cloud technology, the Yoco Neo Touch can now also be used while connected over the internet to the Loyverse Point of Sale, the Lightspeed Restaurant K-Series Point of Sale (formerly know as TabletPOS by iKentoo), or the Lightspeed Retail X-Series Point of Sale (formerly known as Vend) - no Bluetooth required. (More partners being released soon!)

Lightspeed Restaurant K-Series POS

You must be using at least Lightspeed K-Series Version 23.49 with an iOS 15.5 / iPadOS 15.5 or higher device.

Using Restaurant POS K-Series with a beta version of iOS or iPadOS is not supported and may not function as expected. Find out more.

Lightspeed Retail X-Series POS

You must be using at least Lightspeed X-Series Version 5.52.0 with an iOS 15.5 / iPadOS 15.5 or higher device.

Loyverse POS

You must be using at least Loyverse POS Version 2.75 with an iOS 12.0/ Android 5 and higher tablet.


How do I use sales tools like Cash, Tips or Staff?

For Neo Touch as standalone (without a POS)

To activate tips and/or staff switching on your Yoco Neo Touch, press on sales tools from the home screen and swipe the toggles to enable these feature.

For Neo Touch with Yoco POS

Cash payments are always available and active on your Yoco POS (and Neo Touch when linked to Yoco POS).

To enable tip payments on your Yoco POS (and Neo Touch):

  1. Log in to your Yoco POS and navigate to “More”

  2. Select “Settings”, and “Point of sale”.

  3. Tick “Ask for tips on card machine” then click on “Save”.

  4. Tips will now be enabled on your Neo Touch card machine.

Note: You won’t be able to use Tips without first enabling it on your Yoco POS, even if you activate it in your Neo Touch Sales Tools first.

Get the steps for how to use Neo Touch with Yoco POS here.

For Neo Touch with Loyverse POS

To use any sales tools like cash rounding, shift management or discounts, you’ll first need to set them up in your Loyverse POS app settings.

For Neo Touch with Lightspeed Retail POS

To activate cash payments or selling services on your Neo Touch, you’ll need to first configure them in your LightSpeed Restaurant POS X-Series app settings.

For Neo Touch with Lightspeed Hospitality POS

To activate tip/gratuity and cash payments on your Neo Touch, you’ll need to first configure them in your LightSpeed Restaurant POS K-Series app settings.

Note: You won’t be able to use Tips without first enabling it on your POS, even if you activate it in your Neo Touch Sales Tools first. Once activated in your Lightspeed POS, it’ll also automatically become enabled on your Neo Touch.

Get the steps for how to use Neo Touch with Lightspeed POS here.


How does the Neo Touch card machine work?

The Yoco Neo Touch as standalone (without using a POS)

The Neo Touch is our simple payments only device. It’s standalone, so no pairing to a phone or tablet is needed. It comes standard with a free SIM with 4G network of your choice, as well as being WiFi-enabled.

The Neo Touch accepts all card payments, including AMEX, Apple and Samsung Pay. It’s tap or insert-card enabled. (Note: No card swipe functionality).

Neo Touch also boasts an all day battery life and up to 400 transactions per charge.

You are able to use secure staff switching, can view your sales history, send SMS and email receipts, record cash process refunds, add tips and create sales notes - all on the device.

The Yoco Neo Touch using Yoco POS (tablet)

Thanks to the instant transaction technology enabled by cloud payments, the Yoco Neo Touch can now also be used while connected over the internet to a Point of Sale - no Bluetooth required.

You'll connect your Neo Touch to the Yoco POS using the cloud, so you just need to be connected to stable internet on both your card machine and the device running your POS. Using cloud technology, your card machine can instantly and securely connect to your POS for faster payment processing times. Not only that, using the cloud for payments means enhanced data tracking for superior security and technical support capabilities.

Using a Point of Sale with your card machine unlocks more features for your business, like using staff switching, using your own product catalogue for faster bill creation and more detailed sales insights, as well as unlocking the power of inventory for drama-free stock management.

Get the steps for how to use Neo Touch with Yoco POS here.

Please Note:

  • We advise that it’s best to use an iPad or tablet as your countertop solution.

  • Yoco POS is compatible with Android 8 and iOS 12 and higher.

The Yoco Neo Touch using other POS like Lightspeed (K or X-Series) or Loyverse POS (tablet)

Thanks to cloud technology, the Yoco Neo Touch can now also be used while connected to a variety of external software programmes, like the Loyverse, or Lightspeed Hospitality Restaurant and Retail Point of Sales to process payments - no Bluetooth required.

You'll connect your Neo Touch to your POS using the cloud, so you just need to be connected to stable internet on both your card machine and the device running your POS. Using cloud technology, your card machine can instantly connect to your POS for faster payment processing times. Not only that, using the cloud for payments means enhanced data tracking for superior security and technical support capabilities.


Can the Neo Touch also connect to WiFi?

Yes, on top of 4G data for unlimited transactions, the Neo Touch is also Wi-Fi compatible.

To use your Neo Touch with a Point of Sale, you'll need to connect it to the same WiFi network as the device running your POS.


Does the Neo Touch accept both card tap and chip inserts?

Yes, the Neo Touch only accepts tap and chip-and-PIN insert from all major cards (VISA, MasterCard, and AMEX) including Apple Pay and Samsung Pay.

Please note: The Yoco Neo Touch does not have card swiping functionality.


Where can I get the free Yoco POS App?

To find the Yoco POS App go to your relevant App Store and search Yoco, or click here for Android, here for IOS and here here for Huawei

The Yoco POS App is compatible with Android 8 and iOS 12 and higher:

For iOS:

• iPhone 5S (and above)

• iPod Touch 7th Gen and above

• iPad 5th Gen (and above).

For Android:

• Android 8 (and above)

• 800x480 screen resolution and higher

• 3G/LTE internet connectivity

• GPS enabled

• Bluetooth connectivity

• 512MB RAM or more


Can the Neo Touch be integrated with Xero accounting software?

The Yoco Neo Touch currently does not support Xero integrations (yet). For now, you can only integrate the Yoco Neo Touch with Yoco POS and Lightspeed Restaurant K-Series POS, but we'll be rolling out other integration partnerships soon (watch this space).


Does the Neo Touch show sales history?

When using your Neo Touch as standalone (without a POS), you can easily access your sales history right from your card machine. Tap on the "History" button at the bottom of the Neo Touch screen to see all the sales you made on the card machine.

You can also view your Yoco sales history on the Yoco POS or Business Portal.

Note: If you're using your Neo Touch with a POS, you won't be able to view your sales history on the card machine. Use the Yoco POS or Portal to see all your sales live.

If you’re using your Neo Touch with the Loyverse POS, or the Lightspeed K-Series or X-Series POS, you can also view your sales history on your integrated POS.


Does the Neo Touch have staff switching?

Yes, when using the Neo Touch in standalone (without a POS) you can configure your staff settings on the card machine. If connecting to a POS, staff switching is managed and performed on your POS.


Does the Neo Touch come with unlimited 4G?

Yes, the Neo Touch comes with unlimited 4G data for unlimited Yoco transactions.


Can the Neo Touch print?

The Neo Touch cannot print. If you need receipt printing with a standalone card machine (not using a POS) for your business, we recommend the Khumo Print instead. Check it out here.

If you use the cloud to connect your Neo Touch to a Point of Sale, you can print receipts through a Bluetooth connected printer with your POS, depending on your setup.

The Yoco online store offers a wide variety of accessories for your card machines, such as charging POS stands and complementary hardware options for your business, like iPad and Tablet stands, cash drawers, and Bluetooth receipt printers.
Visit our online store here


Does the Neo Touch connect with a smartphone or tablet?

The Yoco Neo Touch as standalone (without using a POS)

No, the Neo Touch without using a POS is a standalone device, which means that it doesn’t require your smartphone (or a tablet) to transact.

The Yoco Neo Touch using Yoco POS (tablet only)

The Neo Touch receives firmware (software) updates automatically, as and when needed. When connected to the Yoco POS, it’s best to use an iPad or tablet as your countertop solution.

Get the steps for how to use Neo Touch with Yoco POS here.

Yoco POS is compatible with Android 8 and iOS 12 and higher.

The Yoco Neo Touch using other integrated POS (tablet)

The Neo Touch receives firmware (software) updates automatically, as and when needed. When connected to the Loyverse POS, or the Lightspeed Restaurant K-Series or X-Series POS, it’s best to use a compatible iPad or tablet as your countertop solution.

Get the steps for how to use Neo Touch with your POS here.

Note:

You must be using at least Lightspeed K-Series Version 23.49, or X-Series Version 5.52.0, with an iOS 15.5 / iPadOS 15.5 or higher device. Find out more.

For Loyverse, you must be using at least Loyverse POS Version 2.75 with an iOS 12.0 or Android 5 and higher tablet. Find out more.


Does the Neo Touch work with Products on Yoco POS?

When using the Neo Touch as a standalone (without connecting to Yoco POS), it doesn't support product catalogues or staff.

However, to use products and staff switching with your Neo Touch, you can now connect to Yoco POS instantly, using the latest in cloud technology.

Learn more about using Neo Touch with Yoco POS here.


Where is the Neo Touch available for sale?

If you've already signed up with Yoco, you can buy your Yoco card machines straight from the Yoco POS App or your Business Portal.

For new customers, the Neo Touch can be bought online directly from yoco.com.

You can also get Yoco card machines on UberEats (depending on your location) and Takealot. Our other retail partners include Incredible Connection, HiFi Corp, Checkers, HiStores as well as Game, Makro, Builders Warehouse and selected Masscash stores.


What’s the difference between the Neo Touch and the Yoco Go?

The Neo Touch can be used as a standalone device, which means that you don’t need a phone or tablet to take payments. The Neo Touch connects with 4G SIM cards, using unlimited data or WiFi, with your Sales History and access to Tools right on your card machine.

The Neo Touch can now also connect to Yoco POS using the cloud, if you wish. This means you can also get the benefit of smart features like Products and Staff Switching, without any having to worry about Bluetooth pairing.

The Yoco Go is a Bluetooth enabled device, without its own POS or SIM card - which means you'll need to connect it to your WiFi network, and link it with a smartphone/tablet running Yoco POS.


What is the difference between the Neo Touch and the Khumo?

The Neo Touch can be used either as a standalone (without connecting to a POS), or using cloud technology to process sales with a POS over WiFi. When used on its own, the Neo Touch has on-device sales history and tools like cash, tips and staff switching, but doesn't have products.

When using the cloud to connect your Neo Touch to a POS, it doesn't have on-device sales history or tools, but these features can be managed through your POS. Connecting to Yoco POS means access to all the bells and whistles, from product catalogues, to staff profile management and inventory. The Neo Touch can also connect to Loyverse, Lightspeed Restaurant K-Series or Retail X-Series POS, perfect for hospitality and retail businesses.

The Yoco Khumo (and Print) can only be used as a standalone (for now), which means it can't connect to Yoco POS or any of our integration partners, like Lightspeed. But, the Khumo card machines have a more sophisticated built-in POS allowing you to use on-device sales history, a catalogue of products, and staff switching functionality. These features are still managed through the Yoco POS and/or Portal.

Swipe functionality is available on the Khumo, but not on the Neo Touch - which only offers Tap and Chip-and-PIN insert.

The Khumo uses a dual SIM to connect via MTN or Vodacom, whereas the Neo Touch only connects to one mobile network at a time.


Can the Neo Touch be worn with a lanyard?

No, the Neo Touch doesn't come with a lanyard, nor can its casing accommodate it.


Find out more and buy your own Yoco Neo Touch here.

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