Congratulations on signing up with Yoco and selecting the Khumo/Khumo Print as the card machine to help your business grow. Your new standalone device has been designed to take orders and payments from the floor, tableside, or on the go – and can connect to the Yoco Counter to create a fully integrated POS system.
How to set up your Khumo/Khumo Print
Let’s get you set up and ready to start selling.
1. Turn on your device
Press and hold the power button on your Khumo/Khumo Print for three seconds. As the device starts up, it will automatically connect to 4G and install any updates.
The Khumo/Khumo Print have four tabs on the home screen. Here’s a closer look at how each one benefits your business.
History
Select this tab on your Khumo/Khumo Print to access a record of all your Yoco transactions. You can filter these transactions by date, payment type, and device, and if you need to resend or reprint a receipt after a sale has been completed, simply tap the relevant transaction and then the Send receipt or Print receipt tile.
Sales tools
Select this tab on your Khumo/Khumo Print to activate/deactivate Sales tools for your Khumo/Khumo Print card machine. There are four Sales tools: Cash payments, Tips, Products, and Staff switching.
Saved orders
Select this tab on your Khumo/Khumo Print to find orders that you’ve saved so that you can add to them, and come back to them when your customers are ready to pay.
Summary
Select this tab on your Khumo/Khumo Print to see your total sales for all payment methods, and to filter them by date, staff member and device. You can also view your refunds and staff tips at a glance.
✨ Who can see what in the Summary tab? Administrators can view details for all staff members in the Summary tab. Individual staff members, however, can only view their own sales and tips.
2. Link your device to your Yoco profile
If you bought your Khumo/Khumo Print from the Yoco Shop, it should already be linked to your Yoco profile and business, so you’ll be able to transact immediately.
If you bought your Khumo/Khumo Print from a retail store or secondhand, and you haven’t signed up with Yoco yet, you can do that here. Then, follow these steps to link your Khumo/Khumo Print to your Yoco profile.
Log in to the Yoco App (mobile or web).
Select your business profile by tapping on your business name in the top right corner of the Yoco Mobile App, or clicking on it in the bottom left corner of the Yoco Web App.
When the Business settings page opens up, select the Card machines tile.
Select the Add card machine button.
Enter the serial number for your Khumo/Khumo Print – you’ll find it on the white sticker on the back of your device – and select the blue Confirm button.
💡Good to know: If you have more than one Yoco card machine linked to your Yoco profile, you can add a nickname for each one in the Yoco App (mobile or web). Go to the Card machine tile in your Business settings and select the black Edit nickname button (look for the pencil icon).
✨ Seeing an unknown error while trying to link your card machine? If your device was bought secondhand, it’s likely that the error is showing because the card machine is still connected to another Yoco profile. Find out how to transfer a card machine to a another profile here.
3. Activate sales tools on your device
The following Sales tools can be activated/deactivated by selecting the Sales tools tab on the home screen of your Khumo/Khumo Print:
Itemised Receipts (Khumo Print only)
💡 Good to know: Only business owners, managers, and staff with the right permissions are able to activate/deactivate sales tools.
How to activate/deactivate sales tools
Tap on the Sales tools tile on your Khumo/Khumo Print home screen.
Toggle the button to the ‘on’ position to enable a sales tool.
Toggle the button to the ‘off’ position to disable a sales tool.
✨ Smart stuff! By activating/deactivating any of the sales tools (Cash Payments, Tips, Products, Itemised Receipts, Staff Switching) on one Khumo/Khumo Print, you automatically activate/deactivate them on all your Khumo devices.
⚒️ What happens when you deactivate a sales tool? Deactivating a sales tool simply removes the feature from your all your Khumo/Khumo Print devices until you activate it again – it won’t delete any information.
Cash payments
Cash payments can be activated on your Khumo/Khumo Print (over and above card payments). Once the Cash payments sales tool is activated, all cash payments will be recorded in your Sales History (where you can filter them by payment type) for recording-keeping purposes, reporting and insights only.
💰 Cash payments don’t integrate with external payment providers because Yoco doesn't process cash payments, or charge fees for them.
💡Good to know: You can also enable the following payment methods for record-keeping and reporting purposes. To find out how, read here.
QR code (to accept online payments via a QR code like SnapScan)
EFT (to record sales paid via EFT from banking sites)
Delivery (to record deliveries separately)
Gift Card (to accept gift cards other than Yoco vouchers)
Free (to record free giveaways)
Online (to accept online payments not made through Yoco)
Account (to record sales for customers who have accounts with your business)
eWallet (to record sales from customers who prefer to pay into your eWallet)
Other (to record any other sales)
✨ Please note: You can refund cash and card payments (find out how to here), but none of the other payments mentioned above. You can, however, resend receipts and view other payment details for all payment methods.
Tips
By enabling the Tips sales tool, your customer can select whether they would like to add a tip – either a percentage amount or a custom amount – to their bill.
Products
Your product catalogue is created and updated in the Yoco App (mobile or web), but can be accessed on your Khumo/Khumo Print once you toggle the Products button on the Sales tool screen to the ‘on’ position. Activating this sales tool allows you to add Products (including variants like size, colour, and brand) to an order on your Khumo/Khumo Print and track your sales to identify your bestsellers.
💡 Good to know: If you no longer need to access your product catalogue on your card machine, simply toggle the Products button on the Sales tools screen to the ‘off’ position. Your product catalogue won’t be deleted, you just won’t be able to access it on any of your Khumo/Khumo Print devices until you reactivate it.
✨ Need help setting up your Product Catalogue? You’ll find everything you need to know here.
Itemised receipts
The Itemised Receipts sales tool allows you to print out receipts that include a detailed list of the item(s) your customer has paid for. This tool is only available for standalone Khumo Print card machines that are selling from a product catalogue and is automatically activated when you toggle the Products sales tool to the ‘on’ position.
💡Good to know: The Itemised Receipts tool will remain greyed out until the Products tool has been activated.
Staff Switching
By activating the Staff Switching sales tool, you can:
Create individual staff profiles, and easily switch between them, so that you can keep track of your staff sales during different shifts.
Set up specific permissions for each staff member to protect sensitive information and allocate unique PINs to ensure secure handovers. These can be changed at any time in the Yoco App (mobile or web).
Cash up for each staff member and, by accessing this data, help your staff keep track of their sales and tips.
Track which staff member is using the card machine (and when) in the Yoco POS App, or Yoco App (mobile or web).
💡 Good to know:
Creating, editing, and deleting staff profiles, and generating PINs for staff is done through the Yoco App (mobile or web). Click here to find out how.
When you activate Staff Switching on your Khumo/Khumo Print device, the Staff Profiles you’ve created in the Yoco App (mobile or web) will automatically reflect on your card machine. Any changes you later make to these profiles in the Yoco App will immediately reflect on your Khumo/Khumo Print.
If you have multiple Khumo/Khumo Print devices linked to your business and you’ve activated the Staff Switching tool for one of them, this tool will automatically be activated across all linked devices.
👩 Find out all about managing your staff through the Yoco App. Follow our step-by-step guide to creating, changing and removing staff profiles, adding and updating PINs, tracking sales for each staff member, and more.
How to switch staff profiles
Tap on the name of the staff member who is currently using your Khumo/Khumo Print. You will find this on the left of the home screen, just below the welcome message.
A list will drop down with the staff profiles you’ve created in the Yoco App (mobile or web).
Tap on the name of the staff member who will be using the card machine next and ask them to enter their 4-digit PIN.
Once the staff member has entered their PIN, they should tap the blue button with the white tick.
To confirm that the new staff member is logged in, look for their name on the left of the home screen, just below the welcome message.
How to charge your Khumo/Khumo Print
The Khumo/Khumo Print arrives with a fully charged battery that takes two hours to charge fully and is designed to last for an entire day of transacting. It has a USB cable and wall plug for charging.
✨ Top tips
To ensure that your Khumo/Khumo Print remains under warranty, only use the cable and wall plug that come in the box.
When you’re not using your Khumo/Khumo Print for an extended period, press and hold the power button for two seconds, then click Power Off to save the battery.
Use the Power button to lock your Khumo/Khumo Print screen when you’re not transacting to avoid unintended transactions.
Connectivity and your Khumo/Khumo Print
The Khumo/Khumo Print comes with two SIM cards that provide access to fast 4G Vodacom and MTN networks anywhere in South Africa.
Both SIM cards are active at all times.
The signal strength of each network displays in the top right corner of the device – the first is for MTN, the second is for Vodacom.
The Khumo comes connected to MTN, but it’s easy to switch over to Vodacom when required, just follow the steps below.
How to switch networks on your device
Tap Settings (gear icon) in the top left corner of your Khumo/Khumo Print home screen.
Tap Network & internet.
Tap SIM cards to switch mobile networks.
Under ‘PREFERRED SIM FOR’, tap Mobile data, then select your preferred network.
✨ Both SIM cards are locked to your Khumo device, so they won't work if removed from the card machine.
How to switch to Wi-Fi on your device
Tap Settings (gear icon) in the top left corner of your Khumo/Khumo Print home screen.
Tap Network & internet.
Tap Wi-Fi.
Select your Wi-Fi network and enter your password to connect to WiFi (recommended when transacting in areas with limited cellular reception).
✨ Ready to start selling with your Khumo/Khumo Print? Find out how.