Yoco Delivery: FAQs
Updated over a week ago

How long will delivery take?

When you buy your card machine from Yoco online, we’ll deliver to major metro cities across South Africa (free of charge) within 3 working days from completing your order, or within 4 working days to non-metro areas. Our delivery partners are CCD Couriers. After you complete your order on yoco.com or from the Business Portal, you’ll be emailed and SMSed by CCD Couriers to schedule a delivery slot that suits you best.

How do I get even faster delivery?

For almost instant delivery, we also have UberEats as a delivery partner in Gauteng (within 10km radius of Rosebank) and Cape Town (within 10km radius of CBD).

Gauteng & Cape Town areas with Yoco on UberEats:

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Check if it’s available in your area by logging into your UberEats app and searching for ‘Yoco’.

To get UberEats to deliver your card machine immediately, you’ll need to order and pay for it from the UberEats app. Thereafter, you can track your delivery or edit things straight from your order.

When will I get my CCD delivery?

CCD couriers will contact you via email to arrange a time slot for your delivery, from Monday to Friday between 08h00 - 17h00.

Click on the link in your email from CCD to go to the CCD website and verify yourself using your phone number, where you can schedule your delivery window or time slot. If you want to change your delivery details for any reason, you can do so here too.

For metro areas: choose a 2-hour time slot that suits you.
For non-metro areas: choose a 4-hour time slot that suits you.

How do I get delivery after-hours, on weekends, or on public holidays?

Please reach out to us at [email protected] and we’ll find the best way to assist you with a speedy special delivery.

🔥Tip: If you can arrange to meet in one of the catchment areas for getting Yoco on UberEats, you can get your card machine 365 days a year and after-hours.

How will I know when my CCD delivery is on the way?

You’ll get an email from CCD to confirm your delivery slot once you’ve followed the appointment link and picked a day and time. We’ll also send you an email when your card machine delivery is en route and about to come home to you! ✨

Can I change my delivery details after I’ve scheduled my CCD time slot?

Yes you can, you can either contact Yoco or CCD directly to change your delivery details. Contact CCD by following the same link you got from them to schedule the delivery the first time, or contact a Yoco human to help you instead (details below).

How can I verify the CCD courier?

CCD Couriers will arrive in an unmarked vehicle for your scheduled delivery appointment, wearing a CCD uniform, and carrying a CCD Couriers identification card.

If I chose to pay on delivery, which forms of payment will the CCD courier accept?

Only Visa and Mastercard debit or credit cards are accepted on delivery, no cash or other forms of payment are accepted.

Can I show the Uber or CCD driver my ID instead of uploading it on the App?

Your ID isn’t required at delivery. However, no matter how you get your Yoco card machine, you’ll still need to upload your ID on the Yoco App or Business Portal to complete your verification and profile setup for payouts. Find out more here.

If I missed my CCD delivery, how can I get them to come back again?

If you have missed your delivery, you do not have to do anything from your side. CCD will call you again to reschedule.

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