Whether you’re buying or selling a Yoco Neo Touch, Khumo or Khumo Print, you have a part to play in our two-step transfer of ownership process, which requires that the device be removed from the original owner's profile and added to the new owner's profile.
✨ Please note: Transfer of ownership is also necessary if the structure of your business changes and you’re required to create a new Yoco profile as a result of this change. In this case, you’ll be required to complete the steps for both the original owner and the new owner (outlined below) as you transfer your card machine from your existing Yoco profile to your new one.
1. Original owner removes the device from their profile
Log in to the Yoco App (mobile or web).
Go to your Business Settings by selecting your business name in the top right corner of your screen (mobile app) or from the menu on the left of your screen (web app).
Select the Card machines tile.
4. Select the card machine that you would like to transfer to the new owner.
5. Select the Remove card machine tile with the red bin icon – you’ll be asked to confirm that you want to delete the card machine before it is removed from your profile.
✨ Not sure which card machine you need to transfer? Match the serial number for the card machine you're selling (you'll find it on the back of the device in the format S/N XXXXXXXXXXX) with the serial number on your Card machines list.
2. New owner adds the card machine to their profile
✨ Please note: The original owner of the card machine must remove the device from their Yoco profile before the new owner can complete the Yoco sign-up process.
New owner already has a Yoco profile
Log in to the Yoco App (mobile or web).
Go to your Business Settings by selecting your business name in the top right corner of your screen (mobile app) or from the menu on the left of your screen (web app).
Select the Card machines tile.
4. Select the + Card machine button.
5. Enter the card machine’s serial number and select Confirm.
New owner doesn't have a Yoco profile yet
Sign up to get paid with Yoco at hello.yoco.com or via the Yoco App (mobile or web).
Select option one, 'With my existing Yoco card machine', during the sign-up process. You'll be asked to enter the serial number, which you'll find on a sticker on the back of the device in the format: S/N XXXXXXXXXXX.
3. Once you’ve completed and verified your Yoco profile, follow steps 1–5 above.
✨ Important:
Only working card machines can be transferred.
Yoco accepts no responsibility for the condition of card machines that are sold independently.
When a Yoco card machine is sold and transferred from the original owner to the new owner, the warranty on the device is voided.
Yoco Lite and Yoco Pro card machines are no longer supported by Yoco. For this reason, we recommend that you avoid buying them second hand.
✍️ Transfer of Ownership FAQs
Which Yoco Plan will the new owner of the card machine be on? If you transfer ownership of a Neo Touch, Khumo or Khumo Print card machine, the new owner will be on the Core Plan and will be charged a R49 connectivity fee on the 1st of each month.
When will the first connectivity fee be deducted? The first connectivity fee will be deducted on the 1st of the month following the month in which the new owner signs up. For example, if the new owner signs up in April, the first fee will be charged on 1 May.
What happens with the connectivity fee if the new owner signs up mid-month? If the new owner signs up mid-month, the connectivity fee will be pro-rated and charged on the 1st of the following month. For example, if the new owner signs up in mid-April, the fee will be adjusted based on the number of days left in the month and charged on 1 May.