The Neo Touch, Khumo, Khumo Print, and Yoco Counter all come standard with a free Telkom SIM card that roams between networks for enhanced connectivity.
✨ Yoco-provided SIM cards…
Have unlimited data.
Are replaced free of charge (read our policy document here).
Can only be used in Yoco devices, and for Yoco transactions.
Won’t work in any other devices.
Can’t be used to create hotspots.
💡 Good to know: The Neo Touch device has dual SIM slots: the right-hand slot serves as the active SIM, while the left-hand slot functions as the backup SIM. Earlier versions of the Khumo and Khumo Print card machines also have dual SIM slots – one for an active SIM card, the other for a backup SIM card.
SIM card deactivation
SIM cards are typically flagged for deactivation when your business has:
Not processed any transactions for three consecutive months.
Demonstrated consistently low transaction activity over time.
If your SIM card has been flagged for deactivation, we’ll let you know via email and WhatsApp. You'll then have 14 days to keep your SIM active by processing a sale of R2.00 on any Yoco card machine.
💡 Good to know: SIM deactivations won’t affect your Yoco profile, sales history, or any other stored data.
✨ Have more than one device with a SIM card flagged for deactivation? Reach out to our Support Team via our in-app chat about keeping one SIM active as a backup.
Requesting a new SIM card
If your SIM card has been deactivated or damaged, and you need to take payments using mobile data, please send our Support Team this message via our in-app chat: 'My SIM card is deactivated and I'd like to request a replacement.'
Your new SIM card will be delivered free of charge by our delivery partner, CCD Couriers. Find out more about their delivery process here.
💡 Good to know: Yoco-provided SIM cards are replaced free of charge. If your Khumo/Khumo Print card machine has two SIM slots and you order replacement SIMs, you’ll receive one Telkom SIM card that roams between networks.
✨ Planning to sell your Yoco card machine? You can either order a replacement SIM card before you sell, or let the new owner know that they can order a free SIM card from Yoco at any time.
Inserting your new SIM card
Before you get ready to insert your new Yoco-provided Telkom SIM card, make sure that you've:
✔️ Powered off your Yoco card machine.
✔️ Got a standard SIM slot tool ready.
✔️ Got your Yoco-provided SIM card with you.
1. Remove the SIM tray
Neo Touch: Use a standard SIM slot tool to gently remove the SIM card tray on the right-hand side of the device.
Khumo: Carefully remove the back cover to access the SIM slot.
2. Switch SIM cards
Neo Touch: Remove the old SIM card and insert your replacement SIM card in the right-hand slot (as shown in the image below).
Khumo: If the device has dual SIM slots, place the SIM card in the slot marked SIM 1.
Important: Make sure that the new SIM card is facing the same direction and is the same side up as the old one.
3. Close the tray
Neo Touch: Gently push the SIM card tray into the device, until you hear a click.
Khumo: Carefully replace the back of the device.
4. Power up and connect
Turn on your card machine and wait for it to connect to the new SIM. If it doesn’t connect automatically, confirm that the SIM card is inserted correctly. If the problem continues, follow these steps:
Tap Settings (the cog icon) on your card machine.
Select Network & internet.
Change the connection from WiFi or Bluetooth to SIM card.
💬 SIM Card FAQs
Can I use any SIM card in my Yoco card machine? No, you can only use a Yoco-provided SIM card in your Neo Touch, Khumo and/or Khumo Print card machine(s).
Can I still use my card machine if my SIM is deactivated? Yes, you can connect to WiFi and continue using your Neo Touch, Khumo and/or Khumo Print card machine(s), if your SIM card has been deactivated.
My Khumo/Khumo Print has two SIM slots. Why did I only get one replacement SIM card? We send a Telkom SIM card with roaming capabilities that connects to Vodacom and MTN – so you still have access to both networks.