Your Yoco Balance shows the funds available in your account since your last payout. It's calculated by taking the total value of your transactions and subtracting any fees, refunds, chargebacks and repayments (if applicable). Understanding how your balance is calculated can help you keep track of your available funds and upcoming payouts.
Then select the Payout History tile/widget to view your previous Yoco Payouts in detail.
✨ Click here to find out more about Yoco Payouts, including Standard Payout, Weekly Payout, Fast Payout, and Instant Payout.
What affects your Yoco balance?
Your Yoco Balance is updated throughout the day and reflects the funds available in your account. Several fees, deductions and adjustments can affect this balance and understanding these changes can help you keep track of your available funds and upcoming payouts.
→ Transaction fees
You pay a transaction fee every time you accept a payment online or with your Yoco card machine. Fees are charged as a percentage of each transaction (depending on which Yoco Plan you're on) and are deducted from your Yoco balance with each transaction.
→ Subscription fees
If you're on the Plus Plan or Pro Plan, you'll pay a monthly subscription fee which is deducted from your Yoco Balance at the beginning of each month.
→ Payout fees
Fast Payout and Instant Payout fees are deducted from your Yoco balance each time you choose to use them. Fees for these payout options depend on the Yoco Plan you're on. Fast Payout is free on the Pro Plan.
✨ Click here to explore the Yoco Plans and their related fees.
→ Instant Payout
Instant Payout gives you access to your money immediately. As soon as you request an Instant Payout, the amount you've requested will be deducted from your Yoco balance in the Money tab.
If you only request a portion of your Yoco balance as an Instant Payout, the rest of your balance will be processed at midnight and paid out according to the type of payout you've activated – Standard, Weekly, or Fast Payout.
💡 Good to know: If you know you're going to need access to cash early in the morning, request an Instant Payout before midnight – this will allow you to access more of your available balance.
✨ Click here to learn more about Instant Payout and here to find out about the different Yoco payout options.
→ Yoco Savings
If you've created a savings pocket to save towards your next business milestone, an agreed upon percentage will automatically be deducted from your daily sales and set aside in your pocket. This amount will be removed from your Yoco balance.
✨ Click here to learn how you can make your money grow with Yoco Savings.
→ Yoco Capital
If you're repaying a Yoco Capital advance, an agreed upon percentage will automatically be deducted from your sales each day. This repayment amount will be removed from your Yoco balance.
✨ Click here to find out how Yoco Capital can help you grow your business.
→ Refunds
Refunds can take a little while to reflect in your Yoco balance because they depend on the processing times between banks. As soon as a refund has been processed, the refunded amount will be removed from your Yoco balance.
✨ Click here to find out how to refund a payment with Yoco.
→ Chargebacks
A chargeback happens when a customer asks their bank to reverse a card payment due to reasons like fraud, a dispute, or a processing error. If a chargeback is raised against a sale made with your business, we'll notify you via the email address linked to your Yoco profile. Once the chargeback has been investigated and approved, the amount will reflect in your Yoco balance and be deducted from your next Yoco payout to repay the customer on your behalf.
Please note: Chargebacks can be raised up to 18 months after the original transaction.
💰 Not seeing your full Yoco balance in your payout? If there's a difference between your Yoco balance and your payout amount, it could be because one or more risky or flagged transactions are being responsibly processed for your protection. While these transactions are being processed, that portion of your balance won't be available for payout. Once cleared, the funds will be included in your next payout.
Need more help?
Start a conversation with a Yoco Support consultant via our in-app chat.