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Lost or stolen card machines
Lost or stolen card machines
Updated over a week ago

No sensitive data is stored on our card machines, so if your card machine gets stolen, it wonโ€™t pose a major security risk.


What to do now?

First, REMOVE the lost / stolen card machine from your profile:

  1. Log into your Yoco Portal here.

  2. Click 'Remove' next to the card machine that was lost or stolen.

  3. Email [email protected] or chat to a human here after this, so we can block the serial number.

  4. ๐Ÿ“ฒ You can replace it in your Portal here.

  5. ๐Ÿ‘€ If you have insurance, file a police report and hopefully you're covered.

IMPORTANT: If your card machine got lost or stolen, we can deallocate the card machine from your account, so no one is able to transact on the card machine. Please notify our support team of this via Live Chat.

Unfortunately, we can't track or GPS locate your card machine, nor can we replace the card machine if it's lost or stolen - as per the Yoco Terms.

CHECK OUT our card machine policies.

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