​
Switch on the Yoco Neo by pressing the power button. You'll then be presented with a “Hello” welcome message and the setup process will start. The card machine will establish a 3G network connection and install the latest updates if required.

To help you get more familiar with your Yoco Neo, we recommend processing a R15 test transaction. This will also allow you to experience your first payout from Yoco.

You should receive your payout for this transaction in 1 – 2 business days, once your banking details have been verified by Yoco.

You'll be automatically logged in by confirming your business name on the Yoco Neo:

That’s it! You are now ready to start accepting card payments with the Yoco Neo.

You can add your own unique sales notes to Neo sales, in order to track product or invoice details:

You can accept tip payments from your customers by enabling the tips feature on the Yoco Neo:

When tips are enabled, the Neo will prompt your customers to choose whether or not they would like to add a tip. If they select No, the transaction will process without a tip amount. If they select Yes, they will be prompted to select or enter their preferred tip amount.​

Certain cards will request a signature from your customer. Use the Neo touch screen to allow the customer to sign for their transaction if prompted.

You can send receipts with the Yoco Neo via SMS or email. To send a receipt, simply process a transaction, and once completed, a message will appear on the Neo asking if you’d like to send a receipt through SMS or email:

Certain bank cards will request an application selection from your customer. This could be a request to indicate cheque or debit, for example. The customer can select the appropriate application using the “up”, “down” and “green tick” buttons.

To access the menu, press the up arrow button and you'll be presented with the menu options. Using the up, down and green tick buttons, you can navigate through the following settings:

You can view your sales history on the device by going to Menu >> Sales History. The Neo will show you all sales from the last 48 hours, as well as your daily sales total, so you can get a quick view of how your business is performing. To view your full sales history, please use the Yoco POS App or Business Portal.

You can process refunds on the Yoco Neo for eligible transactions processed in the last 48 hours. To process a refund:

The Yoco POS App or Business Portal can be used to process refunds for transactions older than 48 hours.

Access payout info directly on the Neo by going to Menu >> Payouts. You'll be able to get a quick summary of how payouts at Yoco work, and how long it will take to receive your payout. To access more details about payout totals, please use the Yoco POS App or Business Portal.

The Yoco Neo comes with a built-in SIM card that can only be used for transacting. The SIM card will only work with the Yoco Neo, and it is critical that you do not remove or replace the SIM card. The Neo will not work with other SIM cards, and the built-in SIM card will not work with other devices.

From time to time, Yoco will release important software updates to improve your experience with the Yoco Neo card machine. These updates could be new features or performance enhancements. Updates will install automatically, but you can also check for updates manually. To install an update manually, go to Menu >> Check for Updates, and the device will check for and install the latest update, if available.

The Neo’s auto shutdown can be controlled by going to Menu >> Device Settings >> Auto Shutdown. You can then select one of the following auto shutdown options: 5 mins, 10 mins, 15 mins, 30 mins or Never. The shorter the auto shutdown period is, the longer the Neo battery will last. By default, it is set to 10 minutes, which means if the card machine is left unused for 10 minutes, it will shut down automatically.

To charge your Yoco Neo, plug the USB-C cable provided with your Neo into a suitable adapter and wall socket. The card machine can accept payments while charging. It typically takes 1 hour for a full recharge.

You can access help from our support team at any point by going to Menu >> Help. Here you will be able to see all our help contact details, across all our support channels: In-App chat, help centre, phone and email contact details.

You can log out of the Yoco Neo by going to Menu >> Logout. Logging out means you’ll have to log back in and check for updates the next time you use the Neo, before you can start accepting payments again.

You can clean your Neo by wiping it with ethanol alcohol solution or wipes, as this is less damaging to some of the plastic coatings. In general, these products can contain up to 70% alcohol. Soap and water wipes are effective too, similar to what is suitable for cleaning phones.

If your Neo becomes unresponsive, you can reset it by pressing and holding down the power button for 30 seconds.