Your email address and mobile number are stored in the Personal details tile/widget in the Settings tab in the Yoco App (mobile or web).
💡 Good to know: The stored email address is your username for logging in to Yoco and will be used (along with your mobile number) to send you important messages about your profile and to securely reset your password – so it's important that you keep both up to date.
Please note:
Updating your personal settings is always password protected.
Information may need to be verified before changes can be reflected.
Greyed out details require extra verification and can only be changed by contacting Yoco Support via our in-app chat.
Go to the Settings tab – you'll find it at the bottom of the menu on the Yoco Web App, or in the top right corner of the Yoco Mobile App.
Select the Personal details tile/widget.
Select the Edit button on the right of the screen.
Change your email address and/or mobile number.
💡 Good to know: You won't be able to change the profile owner name without help from Yoco Support. Please contact a consultant via our in-app chat.
❗ Important: If you're seeing the message ‘For security reasons, business owners cannot change their details...' when you try to update your email address/mobile number, it's probably because you’ve signed up for multiple Yoco profiles with the same mobile number. To resolve this issue, please chat to a Yoco Support consultant via our in-app chat.
A confirmation SMS will be sent the the mobile number currently linked to your Yoco profile. Click the link in the SMS to approve the change you're making to your email address and/or mobile number.
💡 Good to know: If you no longer have access to the mobile number linked to your Yoco profile, please contact Yoco Support via our in-app chat for assistance.
Select the Save changes button.
💬 FAQs
What verification does Yoco need to update my personal details? As an accountable financial institution, Yoco conducts KYC/FICA verification on all merchants who are also enrolled in our vetting and ongoing monitoring programmes where we check for any sanctions or money-laundering flags.
To update your mobile number and/or email address, you'll need to contact Yoco Support via our in-app chat, answer their security questions, and provide them with the following:
Your new email address and/or cellphone number.
A clear photo of your ID (front and back if you have a smart ID card). Please note that copies and scanned documents are not accepted.
If I have a Yoco profile, will my personal details be pre-loaded in the Yoco App? Yes, the data you provided to Yoco during the sign-up process will be saved in the Personal details tile/widget in the Settings tab.
Will any of my personal information appear on my Yoco receipts? No, the mobile number that's automatically set to appear on your receipts is the one stored in your Business details. You can easily remove it by following these steps:
Go to the Settings tab.
Select the Receipt settings tile.
Select the Edit button next to the Receipt heading.
Toggle the Show phone number switch to the 'off' position.
Save your changes.
Can I use an international number in my personal details? No, you can only use a South African mobile number.
Can I use a WhatsApp-only number in my personal details? It's best to use a mobile number that receives SMS notifications and phone calls as we use both of these communication methods to keep you informed about your Yoco profile.
Can I use the same email address and/or mobile number for several Yoco profiles? Unfortunately not, your profile contact details form part of your unique Yoco login credentials and these need to be different for each profile.
Need more help?
Start a conversation with a Yoco Support consultant via our in-app chat.