Yoco Invoices: FAQs
Updated today

We’ve recently released the new (and improved) Yoco Web App to replace the original Yoco Business Portal!

If you haven’t yet made the switch, and are still using the old Business Portal to manage your profile, get the original Yoco Invoices FAQs here.

What are Yoco Invoices?

Create and send unlimited free, professional and click-to-pay invoices to your customers from the Yoco App or Web App.

Which cards can my customers use to pay with Yoco Invoices?

All Visa, MasterCard, and American Express cards that are 3D Secure enabled are accepted, including international cards, Instant EFT and Apple Pay. Diners Club are not currently supported.

Can I accept international payments and what are the fees?

Yes, you can send your Yoco Invoices anywhere in the world and accept international payments. There is a 3.4% charge on all international payments. However, please note that you can only charge your customers in South African Rands. Find out more about our fees here.

How much will it cost to send an Invoice?

You don’t pay anything for sending your invoices (as many times as you like). You only pay a small transaction fee per sale, when customers pay using the payment link attached to the invoice.

For online payments, our transaction fees range from 2.55% to 2.95% for Visa/Mastercard payments, and for international cards it ranges between 3% and 3.4% - depending on your turnover and fees package. Online payments incur a minimum fee of R2.26 per transaction. Instant EFT has a fixed 2% (ex VAT) fee - with same day settlement.

The more you transact, the less you pay. Get more details about how Yoco fees work here.

Are Yoco Invoices VAT compliant?

Yes, your VAT number will be displayed on all your invoices.

You can also add the customer’s VAT number on the invoice when you create a new customer in the Yoco Business Portal.

How do I save my customers’ details for repeat invoicing?

Each time you send a Yoco Invoice to a new customer, we’ll automatically save their invoicing details for future convenience. You can view, add, or edit all your Invoice customers in the Yoco Web App here or go to the Manage tab in the Web App, and select the Customers tile.

How do I send Yoco Invoices to my customers?

You'll set up and create your invoices from the Yoco Web App here, after which you'll have the option to copy and send them via SMS and email (for now).

How do customers pay for the Invoices?

Customers can pay for their invoice, by clicking on the payment link attached to the invoice, or by scanning the QR code on the invoice. They’ll get taken to an online payment page, where they can pay with their Visa or Mastercard cards. Customers also have the option to pay using instant EFT, Apple Pay, cash, or any other payment method you prefer.

How do I get paid?

All online payments are linked to your existing Yoco Profile, and you’ll get paid out as per our normal payout schedule of 2-3 business days.

Find out more about payouts here.

Can I offer discounts on my Invoice?

Yes, you can offer your customers discounts via a percentage (%) or a flat Rand amount. When creating your invoice and adding the line item, select the ‘Discount’ (plus) button at the bottom of the page. The discount will also be displayed on the invoice.

Can I process refunds for payments made on Invoices?

Refunds on Invoice payments are not yet available. In the meantime, we recommend doing an EFT to your customer’s bank account.

Will all my customers and Yoco Invoices from the past, be saved on the new Yoco Web App?

Yes, all of your existing data will be available in the new Yoco Web App, once you login.

Did this answer your question?