Custom fees & pricing: FAQs
Updated over a week ago

Who qualifies for custom rates?

If your business processes over R200k per month, you’re eligible for a custom rates structure. If your business has an average Yoco turnover of 200k+ for at least 3 months in a row, please contact us to receive a custom rates offer.

The more you transact, the less you pay.

Get more details about how Yoco fees work here.

How do I know if I qualify for a custom rate?

You can keep track of your monthly sales in your Yoco App or Business Portal. As soon as you’ve been processing over R200k per month for three months, you’re eligible for a custom rates structure.

How do I know what rates structure I’m on at the moment?

At the moment, there are two different fee structures at Yoco. We recently updated our fees, to offer better rates to new customers joining our ecosystem. We’ll soon be expanding our range of pricing options further, and opening them up to everyone on the platform. However, for now, there are two different fee packages that coexist:

  • If you signed up with Yoco before 20 November 2023, you’re on the Original pricing structure. Read more here.

  • If you signed up with Yoco on or after 20 November 2023, you’re on the new Core pricing structure. Read more here.

Where on the transaction fee sliding scale am I?

On your monthly invoice from Yoco, you’ll see each transaction processed and the fee charged for that transaction.

As an industry standard, transaction rates are referred to excluding VAT (15%).

Your current transaction fee rate can be calculated as follows:

(the fee / transaction amount) / 1.15 x 100

Alternatively, if your turnover has been over R20 000 for more than 3 months (ever) you’ll have received an email from us congratulating you on your new lower rates. This will have the latest record of each type of transaction and its associated fee.

What happens if I have multiple locations?

If your business has multiple locations and you’ve created individual Yoco profiles for each one, we’re happy to assess your rates structure based on the cumulative total of the profiles’ turnovers. Please note, that the profiles must either have the same CIPC number or the same owner (ID number).

If you’re planning to open a store and are creating a new Yoco profile for it, you can reach out to us to have that store put on the same group rate as your existing Yoco profiles.

How often can I expect my rates to be adjusted?

In general, we’re happy to re-assess your custom rates structure every 12 months. However, if you have special circumstances, please do reach out to us at [email protected].

Why does Yoco charge a transaction fee?

A transaction fee is charged by payments providers to cover the costs of managing and clearing the safe transfer of your funds. We charge a transaction fee due to inter-bank and processing costs.

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