Getting Started

Turn on your Yoco Khumo

Turn on your Khumo, by pressing and holding the power button for 3 seconds. It will automatically connect to 4G and install any updates. It can also connect to WiFi, if necessary.

Link your Yoco Khumo to your Yoco profile

If you purchased your Khumo online, it should already be assigned to your business. There will be an automatic login and you’ll be able to transact immediately.

If you bought your Khumo from a retail store, you'll need to create your Yoco profile here. Then add your Khumo to your profile in the Yoco App here, using the serial number on the back of the card machine.

Find out more about managing your Yoco profile's card machines here.

Your Business Details

As your business details are sensitive, they are not stored on the card machine. They can only be accessed via the Yoco Mobile or Web App here.

Making Sales

Transacting with your Yoco Khumo

To get comfortable with your new Khumo, try processing a test transaction. From the home screen, select 'New Sale'.

Next, enter an amount and press the ‘Charge’ button.

To tap: Flip your Khumo around and tap the card on the back of the device.

To swipe: Use the slit at the top of the device.

For chip: Insert the card at the bottom of the device.

Adding a Sales Note

You have the option of adding a Sales Note while making a sale on your Khumo or Khumo Print. This can be added before the payment has been completed.

Splitting a payment

Split payments on bills on your Khumo card machine and pick up where you left off at the counter with the Yoco POS App.

Split a payment with cash, card or QR code

Tap the Split bill button just below the bill total.
To add the first partial payment of the bill total, tap the blue Add payment button.
Select the first payment method.
Enter the first amount to be paid, and tap the blue Charge button.
If you select Card as the payment type, you'll be prompted to take payment on your card machine, followed by the option to enter a tip (if you've enabled this setting in the Yoco App) and send your customer a receipt via email or SMS.
Once you've accepted payment on your Khumo card machine, you'll see the payment reflected in your split bill breakdown in the Yoco POS App. Now, tap the blue Add payment button to process the next partial payment of the bill total.
When all payments are complete, tap the Close bill button to finalise the transaction.

Split payment interrupted?

Don't worry, it's easy to save the order and come back to it later.

Saving an order

With the Khumo, you can take orders tableside, save them, and settle the bill at your own pace. Whether you're managing split payments, waiting for customers to return, or juggling multiple tables, you can save an order, and pause and resume any transaction right where you left off.

Create a new order

Please Note: This feature is only available for standalone Khumo + Khumo Print card machines that are selling from a Product Catalogue.

On the Khumo home screen, tap Saved orders.
If this is your first saved order, a 'No orders yet' message will display on the screen. Tap the blue New sale button to start an order.
Build your order by choosing items from your Product Catalogue and tapping the blue Add Item(s) button to add them to the bill.
Process your order by selecting Charge to accept payment immediately, or selecting Save to complete the payment later.
Enter a name for the sale (this is optional) to make it easier to find when you go back to it. If you skip this step, an order number will be automatically generated. Next, tap the blue Save button to confirm. If you enter a name that's already in use, you'll be prompted to choose a different one.
To go back to a saved order, tap the Saved orders button on your Khumo home screen and a list of your saved orders will appear.

Save an order during a split payment

Add the products/amount to an order and tap the grey Save button, instead of the blue Charge button.
Enter a name for the saved order and tap Save.

3. To go back to a saved order, tap Saved orders on your Khumo home screen and a list of your saved orders will appear.

Custom payment methods

Capture unique payment methods from QR codes to cash, free gifts, and more.

Find out how to set up Custom Payment Methods in the Yoco App.

Sending Receipts

Once you've processed a successful payment, you have the option to send a receipt to your customer via SMS or email.

1. Tap 'Send Receipt'.

2. Enter the customer’s email address or mobile number and tap 'Send'.

Adding Tips

By enabling the Tips feature, you can add a tip to a bill based on a percentage of the total or a Rand value. With the Khumo, tips are activated on the device itself in Sales Tools.

Once tips have been activated, your customer can select whether they would like to add a % amount or a custom amount.

Managing Sales

Using the Sales History

To access your Sales History (all the sales made by date), from the home screen, select 'History'.

To view your combined Yoco sales and manage your sales, open the 'Sales' tab on the Yoco Mobile or Web App.

Here, you'll find a breakdown of your sales by date and time, as well as a summary of total sales and tips per day.

💡 Recon tip: View the same summary of your Sales History from the Web App here.

Need help? If you're struggling to load or view your Sales History, make sure that the device you're using to access the Yoco Mobile App or Web App is connected to a stable network or WiFi.

Processing a Refund

Follow these steps to process a refund from your Yoco Khumo:

STEP 1: From the home screen, select 'History'

STEP 2: Select the sale that needs to be refunded and tap 'Refund'.

STEP 3: Refunds require a password or PIN before they can be approved. If you have refund PIN, select 'Yes' or if you don't select 'Send new PIN' to be sent one via SMS.

STEP 4: Enter your refund PIN, and tap the blue tick.

STEP 5: Select the reason for the refund and tap 'Next'

STEP 6: Tap 'Refund'

STEP 7: After the refund is successful, you can choose to send a receipt, or tap 'Done'.

Alternatively, you can access all your profile's sales on the Yoco Mobile or Web App and process refunds in the same way, here.

Find out more about how refunds work here.

Managing your Yoco Khumo

Charging your Yoco Khumo

The Khumo has a powerful battery, and comes with a USB cable and wall plug for charging. The USB cable also works with any standard cellphone wall plug. A fully charged battery should last a full day’s worth of transacting.

Charging times

20 mins to 20%
60 mins to 70%
Fully charged in 2 hours

When you’re not using your Khumo for an extended period, press and hold the power button for 2 seconds, then click 'Power Off' to save the battery.

Always use the 'Power' button to lock your Khumo screen when you’re not transacting to avoid unintended transactions.

Yoco Khumo SIM Cards

The Khumo has 2 SIM slots – one for the Vodacom SIM card and the other for the MTN SIM card. Both SIM cards are active at all times, with the signal strength of each network displaying in the top right corner of the device. The first signal icon is the MTN signal strength, the second one is for Vodacom. The Khumo comes set up already connected to MTN, but can be seamlessly switched over to Vodacom by going to the Settings menu which is accessed from the top left corner of the app. The SIM cards are locked to your Khumo device, so they won't work if removed from the card machine.

Network Settings

The Khumo comes with access to fast 4G Vodacom and MTN networks anywhere in South Africa. Follow these steps to check the network setting on your Khumo and select your preferred network:

Tap the settings menu on the top left corner of the home tab.
Tap 'Network & internet' (the first option).
Tap 'SIM cards' to switch mobile networks.

4. Under "PREFERRED SIM FOR", tap 'Mobile data'

5. Then select your preferred network to switch.

You can transact anywhere in the country with unlimited 4G data and a very strong connection.

You can also transact over WiFi by following these steps:

Tap on the Settings menu on the top left corner of the home tab.
Tap 'Network & internet' (the first option).
Tap 'WiFi'.
Select your WiFi.
Enter your WiFi password and connect to your network to process all transactions over WiFi (recommended when transacting in an area with limited cellular reception).

Help for Yoco Khumo

Select the '?' on the top right of your Khumo to get access to our Support WhatsApp line.