Turn on your Khumo, by pressing and holding the power button for 3 seconds. It will automatically connect to 4G and install any updates. It can also connect to WiFi, if necessary.

If you purchased your Khumo online, it should already be assigned to your business. There will be an automatic login and you’ll be able to transact immediately.

If you bought your Khumo from a retail store, you'll need to create your Yoco profile here. Then add your Khumo to your profile in the Yoco Mobile or Web App here, using the serial number on the back of the card machine.

As your business details are sensitive, they are not stored on the card machine. They can only be accessed via the Yoco Mobile or Web App here.

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To get comfortable with your new Khumo, try processing a test transaction. From the home screen, select 'New Sale'.

Next, enter an amount and press the ‘Charge’ button.

To tap: Flip your Khumo around and tap the card on the back of the device.

To swipe: Use the slit at the top of the device.

For chip: Insert the card at the bottom of the device.
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You have the option of adding a Sales Note while making a sale on your Khumo or Khumo Print. This can be added before the payment has been completed.

Once you've processed a successful payment, you have the option to send a receipt to your customer via SMS or email.

1. Tap 'Send Receipt'.

2. Enter the customer’s email address or mobile number and tap 'Send'.

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By enabling the Tips feature, you can add a tip to a bill based on a percentage of the total or a Rand value. With the Khumo, tips are activated on the device itself in Sales Tools.

Once tips have been activated, your customer can select whether they would like to add a % amount or a custom amount.

To access your Sales History (all the sales made by date), from the home screen, select 'History'.

To view your combined Yoco sales and manage your sales, open the 'Sales' tab on the Yoco Mobile or Web App.

Here, you'll find a breakdown of your sales by date and time, as well as a summary of total sales and tips per day.

Follow these steps to process a refund from your Yoco Khumo:

STEP 1: From the home screen, select 'History'

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STEP 2: Select the sale that needs to be refunded and tap 'Refund'.

STEP 3: Refunds require a password or PIN before they can be approved. If you have refund PIN, select 'Yes' or if you don't select 'Send new PIN' to be sent one via SMS.
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STEP 4: Enter your refund PIN, and tap the blue tick.
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STEP 5: Select the reason for the refund and tap 'Next'

STEP 6: Tap 'Refund'

STEP 7: After the refund is successful, you can choose to send a receipt, or tap 'Done'.
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Alternatively, you can access all your profile's sales on the Yoco Mobile or Web App and process refunds in the same way, here.

Find out more about how refunds work here.

The Khumo has a powerful battery, and comes with a USB cable and wall plug for charging. The USB cable also works with any standard cellphone wall plug. A fully charged battery should last a full day’s worth of transacting.

When you’re not using your Khumo for an extended period, press and hold the power button for 2 seconds, then click 'Power Off' to save the battery.
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Always use the 'Power' button to lock your Khumo screen when you’re not transacting to avoid unintended transactions.

The Khumo has 2 SIM slots – one for the Vodacom SIM card and the other for the MTN SIM card. Both SIM cards are active at all times, with the signal strength of each network displaying in the top right corner of the device. The first signal icon is the MTN signal strength, the second one is for Vodacom. The Khumo comes set up already connected to MTN, but can be seamlessly switched over to Vodacom by going to the Settings menu which is accessed from the top left corner of the app. The SIM cards are locked to your Khumo device, so they won't work if removed from the card machine.

The Khumo comes with access to fast 4G Vodacom and MTN networks anywhere in South Africa. Follow these steps to check the network setting on your Khumo and select your preferred network:

You can transact anywhere in the country with unlimited 4G data and a very strong connection.

You can also transact over WiFi by following these steps:

Select the '?' on the top right of your Khumo to get access to our Support WhatsApp line.