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Yoco Khumo: User Guide Basics
Updated over a week ago

Getting Started

Turn on your Khumo

Press the power button firmly for 3 seconds to turn on your Yoco Khumo. It connects to 4G automatically, and will install any necessary updates. You also have the option to connect to WiFi, if you wish.

Link your Khumo to your Yoco profile

Your device is already assigned to your business if you purchased it online, and there'll be an automatic login. You should then be able to transact right away.

If you got your Yoco Khumo from a retail store, you'll need to first sign up with Yoco to create your profile (here). Next, add your card machine to your profile in the Yoco Web App (here) using the Khumo's serial number on the back.

Find out more about managing your Yoco profile's card machines here.

Your Business Details

Your business details are not stored on the card machine because this is sensitive information. It can only be accessed via the Yoco POS App or Business Portal.

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Making Sales

Transacting with your Khumo

To help you get comfortable with your new card machine, you can process a test transaction on your Yoco Khumo. From the home screen, select 'New Sale':

Khumo_Transacting with your Khumo.jpg

Enter an amount of R15.00 and press the charge button.

To use the tap feature, you can flip your Khumo around to tap cards on the back of the card machine. To use the chip, insert cards at the bottom; to swipe, use the slit at the top of the device.

Adding a Sales Note

Once you've selected the home screen to make a sale, you'll have the option to select "Add note".

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Sending Receipts

Once you've processed a successful payment, you'll have the option to send a receipt to your customer via SMS or email:

1. Tap on Receipt:

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2. In the dropdown, hit send.

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3. Enter the email address or mobile number of your customer and tap 'Send receipt':

Getting Tips

Enabling the tipping feature allows you to add a gratuity to a bill based on a percentage of the total or an added Rand value. With the Khumo, tips are activated on the device itself as seen below:

To activate tips: go to Tools >> Payment Settings >> Ask for Tips On. Once enabled your customer will be able to select whether they would like to add a % amount for the tip of a custom amount.

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Managing Sales

Using the Sales History

To access your sales history, select the "History" tab at the bottom of the navigation bar. Here you will find all sales that have been made by date:

Doing a Refund

In order to process a refund you'll need to access your transaction history and select which sale needs to be refunded. It'll open up this page where you'll need to select 'Refund':

Khumo_Refund_1.jpg

You'll then have the option to select the reason for the refund and add in the customers email or mobile number:

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Refunds require a password before they can be approved, once entered your refund will be processed:

Find out more about how refunds work here.


Managing your Khumo

Charging your Khumo

The Khumo has a powerful battery, and comes with a USB cable and wall plug for charging. The USB cable also works with any standard cellphone wall plug. A fully charged battery should last a whole day of transacting.

How long does it take to charge the Khumo?

  • 20 mins to 20%

  • 60 mins to 70%

  • Fully charged in 2 hours

When not in use for a long time, you'll need to turn off the Khumo to save the battery. To power off, press the power button for 2 seconds and then click on Power off.

Please make sure to lock your Khumo screen when not transacting by pressing the "Power" button to avoid any unintended transactions.

Khumo_Restart your device.jpg

Khumo SIM Cards

This machine has 2 SIM slots, with a SIM card inserted in each slot. There is 1 Vodacom SIM card and 1 MTN SIM card. Both SIM cards are active at all times, and the signal strength of each network is displayed in the top right corner of your Khumo device. The first signal icon is the MTN signal strength, and the second one is for Vodacom. The Khumo comes set up already connected to MTN, but can be seamlessly switched over to Vodacom by going to the settings menu - accessed on the top left corner of the app, as shown below. The SIM cards are locked to your Khumo device, so they won't work if removed from the card machine.

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Network Settings

The Khumo comes with access to fast 4G Vodacom and MTN networks anywhere in South Africa. To check the network setting on your Khumo, and select which network you'd like to use, follow these steps:

  1. Tap on the settings menu on the top left corner of the home tab.

  2. Tap 'Connection' (the first option).

  3. Tap 'Mobile Data' - Both SIM cards will appear on your screen, and you'll see that both are active. If one network in your area has better signal than the other, you can switch to the strongest by selecting it. This will disconnect the other network, and then connect to your preferred cellular provider.

  4. You can transact anywhere in the country, with unlimited 4G data and a very strong connection.

Khumo_Network Settings_1.jpg

You can also use WiFi to transact instead, with these easy steps:

  1. Tap on the settings menu on the top left corner of the home tab.

  2. Tap 'Connection' (the first option).

  3. Tap 'WiFi'

  4. You'll enter your WiFi password and connect to your network. All transactions will then be processed over WiFi. This is usually the preferred option when transacting in an area with limited cellular reception.

Khumo_Network Settings_2.jpg

Help for Khumo

You can find all relevant Yoco Help Centre articles and useful guides, by selecting HELP on the top right of your Khumo. We also have a direct CHAT feature on the bottom right, for urgent or personalised support.

Get Khumo troubleshooting tips here.



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