Turn on your Khumo, by pressing and holding the power button for 3 seconds. It will automatically connect to 4G and install any updates. It can also connect to WiFi, if necessary.

If you purchased your Khumo Print online, it is already assigned to your business. There will be an automatic login and you should be able to transact immediately.

If you bought your Khumo Print from a retail store, you'll need to create your Yoco profile here. Then add your Khumo to your profile in the Yoco Mobile or Web App here, using the serial number on the back of the card machine.

As your business details are sensitive, they’re not stored on the card machine. They can only be accessed via the Yoco Mobile or Web App here.

​

To get comfortable with your new Yoco Khumo, try processing a test transaction. From the home screen, select 'New Sale'.

Next, enter an amount and press the ‘Charge’ button.

To tap: Flip your Khumo around and tap the card on the back of the device.

To swipe: Use the slit at the top of the device.

For chip: Insert the card at the bottom of the device.

Your Khumo Print is set up to ask customers if they’d prefer a printed or digital copy of their receipt. To change your settings so that receipts are printed automatically, go to ’Menu’ and select ‘Printer Settings’. Once a transaction is approved, you can print as many receipts as you need, or reprint them later from your Sales History.
​

The Yoco Khumo Print uses a standard 40 mm thermal paper roll that can be bought online and at many stationery shops. To release the printer cover, gently squeeze the tabs on either side of the top of the Khumo. Then place the paper roll inside the printer casing, making sure to feed it through the printer the right way around. Finally, click the printer cover back in place.

You have the option of adding a Sales Note while making a sale on your Khumo or Khumo Print. This can be added before the payment has been completed.

By enabling the Tips feature, you can add a tip to a bill based on a percentage of the total or a Rand value. With the Khumo, tips are activated on the device itself in Sales Tools.

Once tips have been activated, your customer can select whether they would like to add a % amount or a custom amount.

​

Once you've processed a successful payment, you'll have the option to send a receipt to your customer via SMS or email.

2. From the dropdown menu, select 'Print' or 'Send'.

3. Enter the customer’s email address or mobile number and tap 'Send'.

To access your Sales History (all the sales made by date), select the 'History' tab at the bottom of the navigation bar.

To view your combined Yoco sales and manage your sales, open the 'Sales' tab in the Yoco Mobile/Web App.

Here, you'll find a breakdown of your sales by date and time, as well as a summary of total sales and tips per day.

​

To process a refund, access your transaction history, select the sale that needs to be refunded and tap 'Request Refund'. When the page below opens, select 'Refund'.

Next, select the reason for the refund.

Refunds require a password or PIN before they can be approved. Once entered, your refund will be processed.

You can also process a refund in the same way in the Yoco Mobile and Web App Sales History here.

To print a refund receipt for the customer, go to ‘Sales History' >> 'Receipt' >> 'Print'.

The Khumo Print has a powerful battery, and comes with a USB cable and wall plug for charging. The USB cable also works with any standard cell phone wall plug. A fully charged battery should last a full day’s worth of transacting.

The Khumo Print fully charges in 2 hours.

When you’re not using your Khumo for an extended period, press and hold the power button for two seconds, then click 'Power Off' to save the battery.

Always use the 'Power' button to lock your Khumo screen when you’re not transacting to avoid unintended transactions.

The Khumo Print has 2 SIM slots – one for the Vodacom SIM card and the other for the MTN SIM card. Both SIM cards are active at all times, with the signal strength of each network displaying in the top right corner of the device. The first signal icon is the MTN signal strength, the second one is for Vodacom. The Khumo Print comes set up already connected to MTN, but can be seamlessly switched over to Vodacom by going to the Settings menu which is accessed from the top left corner of the app. The SIM cards are locked to your Khumo device, so they won't work if removed from the card machine.

​

The Khumo Print comes with access to fast 4G Vodacom and MTN networks anywhere in South Africa. Follow these steps to check the network setting on your Khumo Print and select your preferred network:

You can transact anywhere in the country with unlimited 4G data and a very strong connection.

Select the 'Help' or '?' on the top right of your Khumo Print to get access to our Support WhatsApp line.