Has your SIM card been flagged for deactivation?
If you’ve recently received an email or WhatsApp from us flagging the SIM card(s) in your Yoco card machine(s) for deactivation, you may be wondering why. The answer is simple: If your business has processed no transactions for six months, or demonstrates consistently low transaction activity over time, we deactivate your SIM card(s) and reallocate these resources to enhance the overall Yoco customer experience.
✨ The data on your SIM card(s) can only be used with your Yoco card machine(s). You can’t use them to create a hotspot, and they won't work in any other device.
How to prevent your SIM card from being deactivated
Our SIM card deactivations are never intended to take functionality away from you, which is why we keep you informed about your options throughout the process. Once you’ve been notified that your SIM card(s) has been flagged for deactivation, you have 14 days to keep it active by processing a sale of as little as R2.00 on any one of your Yoco card machines.
💡 Good to know: If your SIM card(s) is deactivated, you can continue using your Neo Touch, Khumo and/or Khumo Print card machine(s) by connecting to Wi-Fi. SIM deactivations won’t affect your Yoco profile, sales history, or other stored data.
💬 If you have more than one card machine with a SIM flagged for deactivation, you're welcome to reach out to our Support Team via our in-app chat about keeping one SIM active as a backup.
Requesting a new SIM card after deactivation
Yoco card machines (like the Neo Touch, Khumo and Khumo Print) that come with a free SIM card, also include free SIM card replacements with unlimited data. If your SIM card is deactivated, but your business needs change in the future and you need to take payments using mobile data, please reach out to our Support Team via our in-app chat. Message them to say, 'My SIM card was deactivated and I'd like to request a replacement,' and they'll make sure you get a new SIM card ASAP.
✨ Why send one replacement SIM card when the Khumo and Khumo Print have two SIM slots? We send a Telkom SIM card with roaming capabilities that connects to Vodacom and MTN – so you still have access to both networks.
Your new SIM card will be delivered free of charge by our delivery partner, CCD Couriers. Find out more about their delivery process here.
💡 Good to know: SIM card replacements are free. You can read about this offer in the policy document on our website.
✨Planning to sell your Yoco card machine? You can either order a replacement SIM card before you sell, or let the new owner know that they can order a free SIM card from Yoco at any time.