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Is your internet connection stable?
Updated over a week ago

To transact using the Yoco Mobile App, you need to have a stable internet connection, which means that your smartphone/tablet must be connected to a stable network with a reliable connection.

To connect to the internet, you can connect through WiFi or through mobile internet (LTE, 3G, or 4G and higher). Accepting payments with the Yoco Mobile App only requires 50-100 kilobytes (KB) of data (you can action between 10 000-20 000 transactions with 1GB), so remember to check that you have data available and that the data is activated on your smartphone/tablet.

How to test your internet status

  1. Log into the Yoco Mobile App

  2. Select Help from the navigation bar at the bottom

  3. Under Troubleshooting, select Test your internet connection

  4. Under General internet status, ensure IS CONNECTED displays "Your device is connected", and CONNECTION QUALITY displays "Good connection". This means your internet connection is stable.

Internet status.jpg

If your connection is unstable and you try to transact, your transaction will fail and the following error message will be displayed.

Network Error.jpg

The strength of your mobile data can differ based on your chosen network provider, and that network provider's coverage strength at your location. Check out the different network provider coverage maps below:

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