To speak to a Yoco Support consultant, please contact support through your Yoco App or Portal.
Live chat with a Yoco Consultant
For a secure and personalised chat experience with direct access to a consultant, reach out to us through the Yoco App or Business Portal.
Our support consultants are available for live chat every day from 08:00 to 17:00. Outside of these hours, you can opt to leave a message or request a call for assistance, and our team will respond as soon as we're back online.
How do I chat to a consultant through the Yoco App?
📱 If you're viewing this your mobile phone, click here to start a chat in the Yoco App.
Login to the Yoco App
Select More, from the navigation bar at the bottom
Select Get help
Select Chat to support and select Send us a message
Select the most relevant option for your query and send us a message
How do I chat to a consultant through the Business Portal?
Log in to your Business Portal
Click on the blue chat icon, located on the bottom-right corner of the screen.
Click on the chat icon and click Send us a message
Select the most relevant option for your query and send us a message
Chat to us between 08:00 to 17:00 every day, or get fast answers after-hours from our Bot Assistant on WhatsApp.
Simply scan the QR code, or click the button below to start a chat.
Prefer speaking over typing? Feel free to send us a voice note via WhatsApp 🎤
Phone
If you prefer to speak directly with us on a call, simply initiate a chat within the Yoco App or Business Portal, and request a call. We'll be happy to assist you over the phone.