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How to contact Yoco Support
How to contact Yoco Support
Updated this week

We’ve recently released the new (and improved) Yoco Web App to replace the original Yoco Business Portal!

If you haven’t yet made the switch, and are still using the old Business Portal to manage your profile, get the original Support Contact details here.

To speak to a Yoco Support consultant, please contact support through your Yoco Mobile App or Yoco Web App.

Live chat with a Yoco Consultant

For a secure and personalised chat experience with direct access to a consultant, reach out to us through the Yoco Mobile App or Yoco Web App.

Our support consultants are available for live chat every day from 08:00 to 17:00. Outside of these hours, you can opt to leave a message or request a call for assistance, and our team will respond as soon as we're back online.

How do I chat to a consultant through the Yoco Mobile App?

📱 If you're viewing this your mobile phone, click here to start a chat in the Yoco App.

  1. Login to the Yoco Mobile App

  2. Select More, from the navigation bar at the bottom

  3. Select Get help

  4. Select Chat to support and select Send us a message

  5. Select the most relevant option for your query and send us a message

How do I chat to a consultant through the Yoco Web App?

  1. Log in to your Yoco Web App here and either click on your business logo or name to go to your Business Settings page, or click on your personal name or pic to go to your Personal Settings page.

  2. Click on the blue chat icon, located on the bottom-right corner of the screen.

  3. Click on the chat icon and click Send us a message

  4. Select the most relevant option for your query and send us a message

WhatsApp

Chat to us between 08:00 to 17:00 every day, or get fast answers after-hours from our Bot Assistant on WhatsApp.


Simply scan the QR code, or click the button below to start a chat.

Prefer speaking over typing? Feel free to send us a voice note via WhatsApp 🎤

Phone

If you prefer to speak directly with us on a call, simply initiate a chat within the Yoco Mobile App or Yoco Web App, and request a call. We'll be happy to assist you over the phone.

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