Thinking of deactivating Yoco Loyalty? If none of your customers has earned points yet, the programme is closed straight away. If your customers still have points to spend, we’ll give them 90 days to use what they’ve earned before winding the programme down fully.
Haven't set up Yoco Loyalty yet? Find out how.
Deactivating Loyalty (no points outstanding)
If none of your customers have joined Yoco Loyalty yet, no one has earned any points, or all earned points have already been redeemed, ending your programme happens immediately.
Select the Manage tab.
Select the Loyalty tile.
Select the End Loyalty programme button.
Select the reason that best describes why you're ending your Loyalty programme, then select Continue.
💡 Good to know: If you select Other as the reason, you'll need to add a short note in the text field before you can continue.
Select End programme to confirm that you want to deactivate Yoco Loyalty, or Keep it running to cancel the deactivation process.
Your Loyalty settings will reset immediately.
Downgrading to the Core Plan? If no points were earned by customers or they’ve all been redeemed, we’ll end your programme right away.
Deactivating Loyalty (points outstanding)
If your customers still have unredeemed points, follow these steps to deactivate your Yoco Loyalty Programme.
Select the Manage tab.
Select the Loyalty tile.
Select the End Loyalty programme button.
Select the reason that best describes why you're ending Loyalty, then select Continue.
Your next step will depend on the reason you choose for ending your Yoco Loyalty programme.
Reason: I was just testing it
If you select this reason, you’ll see your outstanding points and their rand value. Spend or redeem these points to end the programme immediately. Or, select Continue and you'll start a 90-day wind-down of the programme.
💡 Good to know: If you choose Continue, you won't be able to re-enable the Yoco Loyalty Programme until the 90 days have passed.
Reason: Any other reason
If you choose ‘It’s too busy right now’, ‘Loyalty isn’t working for my members’, ‘Something isn’t working’, or ‘Other’ for ending the programme, you'll see how many members have outstanding points, their total rand value, and the date by which they can still spend them (90 days from the date of deactivation).
You'll now be asked if you want to End your Loyalty programme? Select End programme to confirm that you want to deactivate Yoco Loyalty, or Keep it running to cancel the deactivation process.
Once you've deactivated Yoco Loyalty:Members stop earning points right away, and no one new can join the programme.
We’ll let members know via WhatsApp that the programme is ending.
Loyalty stays visible as a payment method on your point of sale at your location throughout the wind-down period. Staff should keep accepting it until the end date, when the payment method will disappear automatically.
Customers can still redeem their points at your till during the wind-down period – select Loyalty as the payment method as usual. Once the 90-day wind-down is done, Loyalty will automatically be removed as a payment method.
Your final numbers are locked in on your Loyalty Report, but we keep the live tab updated until all Loyalty points have been used (or until the 90-day wind-down is done).
If you process a refund during the wind-down period, the points the member earned on that sale are removed from their loyalty balance.
If a customer uses their loyalty points during the wind-down period, and the sale is refunded before the 90 days is up, the points go back to the consumer.
❗Important: This action can't be undone. You won't be able to restart the Loyalty programme for 90 days, and we won't be able to shorten or stop the wind-down period for you.
You'll see a Loyalty is winding down message above your Final numbers information – number of members, points outstanding, value of loyalty.
Downgrading to the Core Plan? If your customers still have points to redeem, the 90-day wind-down period will apply.
Need more help?
Start a conversation with a Yoco Support consultant via our in-app chat.