There are a few reasons your Yoco Capital payout could have been delayed or cancelled. Here's what to look for, and what you can do to get things back on track.
💡 Good to know: Electronic Funds Transfer (EFT) payments can take two to three business days to process and reflect in your account. Payments made over weekends will be processed on the next business day. If a payment was made over a weekend or public holiday, factor in the next business day before following up.
1. CIPC compliance issues
If your business is registered with the Companies and Intellectual Property Commission (CIPC), we check that it's compliant before paying you out. If your company has been deregistered or has outstanding annual returns, your Capital application will be cancelled.
To get this sorted:
Visit the CIPC website to file any outstanding annual returns and confirm that your company registration is active.
Allow up to 48 hours for your updated status to reflect in our system.
Once your status is confirmed, check the Yoco App (mobile or web) for a new Yoco Capital offer and reapply if one is available.
❗ Important: Keeping your CIPC status active and filing annual returns on time is the simplest way to avoid delays on future applications.
2. Application under review
Some Capital applications need a review before funds can be released. This can involve a risk assessment or document validation, both of which take a little time.
To get this sorted:
Make sure you've submitted all required documents, including a Bank Confirmation Letter.
Allow one to two business days for the review to be completed.
✨ Top tip: Keep an eye on your inbox – we'll email you as soon as your funds have been paid to you.
3. Application declined after risk assessment
Sometimes your application may be declined after based on our findings from internal checks. Common reasons include:
Late repayments on a previous advance.
Negative information on your personal credit profile.
To get this sorted:
Request your personal credit report from a credit bureau like TransUnion or Experian. This will show you exactly what needs attention.
Deal with any flagged issues.
❗ Important: If your application has been declined, you won't be able to reapply for a cash advance until the underlying issues have been resolved. If you need help identifying what's affecting your eligibility, please contact Yoco Support via our in-app chat.
Need more help?
Start a conversation with a Yoco Support consultant via our in-app chat.