Yoco Profile Settings: User Guide
Updated over a week ago

Yoco Profile maintenance

Reset your password

If you're struggling to log in to your profile, because you can't remember your password, no stress, we've got you covered!

  1. Tap 'Forgot your password?' in the Yoco App or Business Portal here.

    Reset your forgotten password - reset via website
  2. Enter the email address or mobile number linked to your Yoco profile.

    Reset your forgotten password - recovery contact details
  3. Then press 'Reset my password'.

  4. Check your email or SMS inbox for a message from Yoco, open it and click on 'Reset here'.

  5. Once it opens in your browser, enter and confirm your new password, and then click 'Submit'.

Congrats! You can now log in again, with your new password. πŸ™Œ
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Change your password

If you want to change your password, you can do so by tapping 'Forgot your password' as above. But, you can also change it straight from the Yoco App and Business Portal in seconds:

  1. From the Yoco App, tap the 'More' tab, 'Settings' and then 'Change password'. Or, go here on the Business Portal.

    Change your Password - press change password
  2. Enter your current/old password, and your new password, and then confirm it.

    Change your Password - enter new password
  3. Tap 'Save' and we'll confirm your password reset.

Remove a card machine from your profile

If you want to remove a card machine from your Yoco profile - either because you're not using it anymore, it's been replaced, or you'd like to give/sell it to somebody else - you can do this in the Yoco Business Portal here .
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Press 'Remove' next to the card machine you want to remove - make sure to double check that it's the correct serial number. We'll contact you to confirm.


Update your Yoco Profile

Change your basic profile information

You can change your basic profile details - like your trading name, phone number, business VAT number, and tax settings - from the Business Portal here or straight from the Yoco App:
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πŸ’‘Your basic information is what is shown on your free receipts.​

πŸ‘€ This telephone number does not have to be the same mobile number linked to your Yoco profile, and you can choose whichever line is the most convenient to share with your customers.

  1. From the Yoco App, tap the 'More' tab, 'Settings' and then 'Business details'. Or go here on the Business Portal.

    Change your basic profile information - click business info


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  2. Edit your details and tap 'Save'.

    Change your basic profile information - edit details

Change your trading address

🏑 We have to record your trading address to comply with financial safety regulations. You can edit your trading address either from the Business Portal here or on the Yoco App:

  1. From the Yoco App, tap the 'More' tab, 'Settings' and then 'Business details'. Or, go here on the Business Portal.

    Change your trading address - select business details
  2. Scroll down to edit your new trading address, and tap 'Save'.

    Change your trading address - make changes

Change your bank details for payouts

  1. From the Yoco App, tap the 'More' tab, 'Settings' and then 'Bank Account'. Or, go straight here on the Business Portal.

    Change your bank details - select bank account
  2. Enter your new bank details and hit 'Submit'.

    Change your bank details - enter bank details
    Change your bank details - enter new bank details

Note: The bank account you use must be South African and transactional. You may need to submit proof of bank with a Bank Letter (or other verification), if requested by our team. We'll run standard industry checks to verify the bank account before we can use it for your payouts.

Note: All Finbond bank account will also need proof by Bank Letter.

πŸ™‹ For a self-employed person/ sole trader: You must own the bank account. No proof needed.

πŸͺ For a Private Company (Pty) Ltd: You must be one of the Directors, and the bank account must be in the name of the registered company (with the same CIPC number). No proof needed.

πŸ’’ For all other types of businesses, check out our verification checklist for more details here.

Change your Yoco profile contact details

The phone number and email address linked to your Yoco Profile are there to keep your details and business information safe. They also serve as a way for us to contact you with important or sensitive notifications and updates about your profile and/or payments.

πŸ”’ Because these details are used for your profile security, we'll always authenticate this step by sending you an SMS confirmation link to your currently linked phone number. Only once you click on this link will we save the changes you requested.


You can edit your profile contact details from the Business Portal here.

Change the business owner details on your Yoco profile

If you want to change your Yoco profile ownership details, we'll need to first verify the new owner's personal and business details. This may mean starting the onboarding process from scratch. Either way, only a human from Yoco Support can help you with transferring your profile to a new owner.


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